Gin Pham
Oakleigh
Summary
I am a detail-oriented team player with strong organizational skills and a dependable candidate successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills, on time and taking responsibility.
Overview
9
9
years of professional experience
Work History
VOLUNTEER
VINNIES - OAKLEIGH
01.2022 - Current
- Counter, answering phone calls, talking end of the day.
- Receiving donations and classifying them.
- Marking prices on items and organizing them on shelves/racks.
- Assisted customers with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
TEAM LEADER
CHATIME - HAWTHORN (MELBOURNE)
01.2022 - 10.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
SUPERVISOR
T&T WORLDWIDE LTD (BRISBANE) - Ming Ming’s Kitchen
01.2019 - 12.2021
- Oversee and in-charge in kitchen.
- Ensure smoothy operation in every morning and night shifts.
- Interview and training new staff for back of house.
- Place orders every weeks for all packaging, drink and dry goods.
- Maintain suppliers’ database.
- Maintain inventory records.
ADMINISTRATOR AND CUSTOMER SERVICE SUPERVISOR
BAR PHO PTY LTD (SYDNEY)
01.2015 - 12.2019
- Oversee all front and back of restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Assist customers to find the products, giving advice and guidance on product selections
- Record and purchase order match of suppliers’ invoices and enter invoices
- Involve in stock control, stocking shelves with merchandise and receiving stock delivery
- Maintain suppliers’ database
- Maintain inventory records
- Being responsible for processing cash, card payments and customer refunds.
OFFICE ADMINISTRATOR
MY AUS VISA PTY LTD (SYDNEY)
01.2018 - 01.2019
- Provide quality and friendly customer service in person and over the phone
- Consulting students about courses, institutions information and applying Australian visa depend on student’s demand
- Responsible dealing with customer enquiries and complaints
- Issuing customer’s invoices
- Assist with customer collection and negotiate payment arrangement
- Examining customer overdue accounts and determining the best course of action
- Maintain supplier accounts and entering of all invoices
- Record and quotes match of suppliers’ invoices into accounting system
- Reconciliation on customer
- Review Debtor aging reports and provide comments to managers
- Manage inventory and office supply
- Maintaining customer database.
Education
Diploma - Leadership And Managerment
Albright Institute
Melbourne, VIC09.2023
Accounting
Universal Business School Sydney (UBSS)
08.2018
Skills
- Recordkeeping
- Event Setup
- Computer Skills
- Operations Support
- Telephone Etiquette
Key Skill Summary
- Excellent customer service skills – over phone and in person.
- High level of problem solving.
- Process and support administration.
- Good team player and ability to work independently.
- Excellent communication skills with stakeholder.
- Plan, coordinate and meet deadlines of multiple tasks.
- Interact effectively with customers and staffs at all levels.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
VOLUNTEER
VINNIES - OAKLEIGH
01.2022 - Current
TEAM LEADER
CHATIME - HAWTHORN (MELBOURNE)
01.2022 - 10.2023
SUPERVISOR
T&T WORLDWIDE LTD (BRISBANE) - Ming Ming’s Kitchen
01.2019 - 12.2021
OFFICE ADMINISTRATOR
MY AUS VISA PTY LTD (SYDNEY)
01.2018 - 01.2019
ADMINISTRATOR AND CUSTOMER SERVICE SUPERVISOR
BAR PHO PTY LTD (SYDNEY)
01.2015 - 12.2019
Diploma - Leadership And Managerment
Albright Institute
Accounting
Universal Business School Sydney (UBSS)
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