Gina Debreceny

• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Maintained client records to document assessment, treatment plans and progress.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.
• Developed and implemented activities to help clients develop social and independent living skills.
• Documented client progress in confidential files.
• Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
• Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
• Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Created, prepared, and delivered rosters to various departments.
• Processed purchase orders, service contracts and financial reports.
• Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

Drove clients safely to social activities and appointments.

• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Prepared nutritious meals to meet individual dietary needs for clients.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.