GINA FIGALLO
Gold Coast,QLD
Summary
Commercial leader with more than 20 years' experience delivering strategic revenue growth, leading high-performing teams and building commercial partnerships across tourism, hospitality and destination management. Recognised for translating organisational strategy into measurable commercial outcomes, I have successfully led international sales functions, developed growth strategies, influenced executive decision-making and built strong relationships across industry, government, tourism bodies and corporate stakeholders. My leadership style combines commercial thinking with operational understanding, enabling me to identify opportunities, solve complex business challenges and deliver sustainable growth.
Overview
20
20
years of professional experience
Work History
Senior Manager – Trade & Group Sales
NRMA Parks & Resorts
Gold Coast
10.2023 - Current
- Lead the national Trade & Group Sales function.
- Manage a commercial portfolio exceeding $20M.
- Developed the Trade & Group Sales strategy.
- Expanded wholesale, inbound, MICE, sporting and education partnerships.
- Deliver executive reporting and forecasting.
- Represent NRMA at industry events, famils, tradeshows and webinars.
General Manager – Sales & Events
Southport Sharks & Mantra at Sharks
Gold Coast
01.2021 - 01.2024
- Led commercial sales and events operations.
- Delivered highest departmental EBITDA in over 20 years.
- Exceeded Mantra profit targets by 20%.
- Produced Board reports, strategic plans and financial reporting.
Event Sales Manager
Currumbin Wildlife Sanctuary
Gold Coast
01.2017 - 01.2021
- Increased gross revenue by over 600%.
- Developed new commercial products.
- Partnered with destination bureau to win national and international bids for MICE segment
- Participated in infrastructure planning and capital projects.
Education
Cert IV in Marketing And Communication - Marketing Management
Oten
Online2017
High School Diploma -
Seven Hills High School
Sydney, NSW10.1996
Skills
- Commercial Strategy & Business Planning
- Executive Leadership & Influence
- Revenue Growth & Commercial Performance
- Strategic Partnerships
- International Sales Leadership
- Government & Industry Engagement
- Business Development
- Financial Forecasting & Budget Management
- Organisational Change
Websites
Accomplishments
- Led international Trade & Group Sales across a major tourism portfolio.
- Scaled a commercial portfolio exceeding $20M in annual revenue.
- Developed national and international commercial growth strategies.
- Built strategic partnerships with domestic and international tourism partners.
- Delivered executive reporting, forecasting and commercial insights.
- Rebuilt international trade relationships following COVID.
Timeline
Senior Manager – Trade & Group Sales
NRMA Parks & Resorts
10.2023 - Current
General Manager – Sales & Events
Southport Sharks & Mantra at Sharks
01.2021 - 01.2024
Event Sales Manager
Currumbin Wildlife Sanctuary
01.2017 - 01.2021
Cert IV in Marketing And Communication - Marketing Management
Oten
High School Diploma -
Seven Hills High School
LEADERSHIP STYLE
I believe exceptional commercial outcomes are achieved through collaboration, strategic thinking and empowering people. I focus on building high-performing teams, developing trusted stakeholder relationships and creating sustainable commercial growth.
Tourism Australia- New Accommodation Provider of the Year 2025- Turtle Sands Nature Resort
Award-Winning Tourism Development
Contributed to the launch and commercial success of NRMA Turtle Sands Nature Resort, recipient of the Queensland Tourism Awards 2025 New Tourism Business Award and the Australian Tourism Awards Gold Award for New Tourism Business. The resort was recognised for its conservation-led design, sustainable tourism model and exceptional guest experience.