Gina Harvey

Customer facing service role operating Point of Sale

Barista skills cleaning and organisation

Food and beverage service

Heavy lifting and reaching

Multitasking customer service and BOH operations

Stocking and replenishing

Teamwork and collaboration

Time Management

Flexible hours (including late nights, early mornings, weekends and public holidays)

Police Clearance Certificate

In house training and accreditations

SA Lotteries

Tobacco

• Provided expert guidance on blood donation processes to enhance donor experience and satisfaction.
• Managed client inquiries and issues, resolving concerns efficiently to maintain service excellence.
• Implemented training programs for new service consultants, improving team performance and knowledge retention.
• Analyzed client feedback to identify trends, driving continuous improvement initiatives within service operations.
• Provided information about service procedures and expected timelines.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.

Remote Agent home based using technology suite

Inbound and outbound call handling

Data entry

ABN 84463423710

• Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
• Managed escalated issues, providing effective solutions and maintaining service quality.
• Streamlined communication processes between departments to enhance response times.
• Trained new team members on company policies and customer interaction guidelines.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Advanced to various roles within the company as Sales Team Leader and Call Quality Leader

• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Maintained accurate inventory records, ensuring timely restocking of merchandise.
• Executed daily sales transactions accurately using point-of-sale systems.
• Developed product knowledge to assist customers with informed purchasing decisions.

• Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.

• Coordinated daily operations, ensuring efficient scheduling and task prioritization for owner.
• Managed communication flow between stakeholders, enhancing collaboration and information exchange.
• Developed and maintained organizational systems, improving access to critical documents and resources.
• Assisted in project management by tracking deadlines and deliverables, ensuring timely completion.

• Managed appointment scheduling and maintained organized client records in electronic systems.
• Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.