Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Gina Mamuzic

Hurstville,NSW

Summary

Dedicated customer service representative with 11 years of experience as a FOH manager, enjoyed working in fast paced environments and have excellent communication skills. Genuinely love problem solving and working in a team and also ran my own successful domestic cleaning business called OCD Sparkles Cleaning Services from 2021-2023 as well, I am very familiar with the program Xero as I used it to run my own business, am also competent in Excel and Microsoft Office in general as we as Data Entry.

In the year 2014 I completed a course in Cert II and III in Business Administration and Personal Assistant at Australian accredited Suzan Johnston Training Organization in Melbourne, I have since recently worked in an Administration role and gained much experience that I wish to further. I am friendly, patient, adaptable and a quick learner who is a reliable person and would be an exceptional addition to any team.

Overview

9
9
years of professional experience

Work History

Receptionist

Japan Ceramics
06.2023 - 10.2023
  • Greeted guests promptly and consistently set professional tone with friendly assistance.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Communicating with customers via email professionally and empathetically
  • Input purchase orders/data entry via email from clients into company's program with accuracy.
  • Invoicing
  • Scanning delivery dockets
  • Organized couriers for collection of purchase orders and dispatching to desired locations.


Domestic Cleaner

OCD Sparkles Cleaning Services/ Self Employed
09.2021 - 04.2023
  • Self-employed in year 2022 but has worked as a professional cleaner since 2021.
  • Maintained timely communications with clients and organized client schedules.
  • Timely and punctual service
  • Exhibited strong listening skills and worked to comply with all customers desires.
  • Excellent eye for detail and efficient cleaner, with many great reviews left on my Facebook Page
  • Worked regularly with software Xero for the running of the business.

FOH Manager

Coco's
12.2014 - 10.2020
  • Settled any customer disputes with adeptness and in a kindly manner and provided excellent customer service which increased return.
  • Maintained clean and organized environment.
  • Developed and implemented effective marketing campaigns and set up of visual displays to draw in and retain customers.
  • Trained employees and monitored FOH operations.
  • Created and distributed employee handbooks.
  • Settled any customer disputes in a professional and pleasant manner.
  • Helped to increase customer return rates at all times in store and over the phone, also acquired many positive reviews for business's Facebook Page.

Education

High School Diploma -

Matthew Flinders Girl's Secondary College

Cert II & III in Business Administration And Personal Assistant -

Suzan Johnston Training Organization
Melbourne, VIC
05-2014

Skills

  • Friendly and Outgoing Attitude
  • Customer Service Skills
  • Data Entry
  • Scheduling Skills
  • Teamwork
  • Microsoft Office
  • Multitasking Skills

Additional Information

Lonnie Clarke (Japan Ceramics): 0427039410


Debbie Maggs (CoCo's): 0418612565


Sunny Roberts (OCD Sparkles long term client): 0420819527

Languages

English
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Receptionist

Japan Ceramics
06.2023 - 10.2023

Domestic Cleaner

OCD Sparkles Cleaning Services/ Self Employed
09.2021 - 04.2023

FOH Manager

Coco's
12.2014 - 10.2020

High School Diploma -

Matthew Flinders Girl's Secondary College

Cert II & III in Business Administration And Personal Assistant -

Suzan Johnston Training Organization

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Gina Mamuzic