Gina-Marie Simeki
Brisbane,Australia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Freight Coordinator/Customer Service Representative
Trade Tested LTD
03.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty with the company.
- Working across multiple different channels including emails, phone and live chat. Including approximately 100 incoming customer queries per day.
- Tracked customer service cases and updated service software with customer information.
- Task focused role ensuring all tasks are met and completed by the end of the day.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- I then moved into a Logistics role which was still customer facing but had a closer relationship with the warehouse dispatch team and carriers.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
Warehouse Assistant
Barkers DC
06.2020 - 01.2022
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- This role includes a wide range of responsibilities from dispatching online orders to stock boxes all over New Zealand
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Good team work experience was included as well as having to depend on yourself and work alone to meet certain deadlines/KPI’s.
Claims Officer
Fastway Couriers LTD
07.2018 - 12.2019
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Ensured all the lost and damaged consignments are dealt with and see to it that they are resolved.
- Followed up with customers on unresolved issues.
- Processed and recorded new policies and claims.
- Managed and organized documents for data entry tasks.
- Organized, sorted, and checked input data against original documents.
Retail Assistant/Web Fulfillment Assistant
Briscoe Group LTD
03.2016 - 07.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
NCEA Level 3 -
Massey High School
Auckland, AUK01.2016
Skills
- Fast Learner
- Can work independently and within teams
- Customer Relations
- Complaint resolution
- Microsoft Office Suite
- Administrative Support
References
- Ire Kopa, Trade Tested LTD - CSR Team Leader, 02040197936
- Junior Ionatana, Barkers DC – 2IC for Barkers DC, 02108299336
Timeline
Freight Coordinator/Customer Service Representative
Trade Tested LTD
03.2022 - 08.2023
Warehouse Assistant
Barkers DC
06.2020 - 01.2022
Claims Officer
Fastway Couriers LTD
07.2018 - 12.2019
Retail Assistant/Web Fulfillment Assistant
Briscoe Group LTD
03.2016 - 07.2018
NCEA Level 3 -
Massey High School
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