Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gina Nedanovski

Condell Park,NSW

Summary

Experienced Optical Assistant with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Schedule maintenance and patient flow while completing filing and phone work to facilitate office operations.

Overview

19
19
years of professional experience

Work History

Optical Assistant

Eyespire Behavioral Optometrist
08.2008 - Current
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
  • Built strong relationships with suppliers to negotiate better pricing options for frames/lenses which resulted in cost savings for our clients.
  • Coordinated marketing efforts such as social media campaigns or special promotions that attracted new customers and increased brand awareness.
  • Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Prepared and administered medications to patients as prescribed by optometrist.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.

Insurance Customer Service Specialist

AAMI Insurance
01.2005 - 07.2007
  • Enhanced customer satisfaction by efficiently resolving insurance-related inquiries and concerns.
  • Streamlined claims processing for faster resolution and improved client experience.
  • Assisted clients with policy updates and modifications, ensuring accurate coverage.
  • Collaborated with underwriters to evaluate risks and provide appropriate policy recommendations.
  • Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
  • Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
  • Maintained strong relationships with both new and existing clients through proactive communication and followups.
  • Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics.
  • Contributed to team success by providing support during peak hours or as needed for overflow assistance.
  • Received recognition for excellent customer service skills from supervisors resulting from consistent positive feedback received from clients.
  • Assisted in developing training materials for new hires that emphasized best practices for providing exceptional customer service within the insurance industry.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Collected premiums and issued accurate receipts.

Education

High School Diploma -

Callaghan College Wallsend Campus
Wallsend, NSW
12.2004

Skills

  • Product Upselling
  • Transaction Processing
  • Customer Service
  • Attention to Detail
  • Record Keeping
  • Multitasking Abilities
  • Prescription Interpretation
  • Professionalism
  • Visual Field Testing
  • Insurance Verification
  • Optical Dispensing
  • Appointment Scheduling
  • Computer Proficiency
  • Eye Examination Assistance
  • Patient Care
  • Medical History Documentation
  • Physician Support

Languages

Macedonian
Native or Bilingual

Timeline

Optical Assistant

Eyespire Behavioral Optometrist
08.2008 - Current

Insurance Customer Service Specialist

AAMI Insurance
01.2005 - 07.2007

High School Diploma -

Callaghan College Wallsend Campus

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Gina Nedanovski