GINA WANG
Highland Park,QLD
Summary
Results-driven professional with 3 years of experience in property development and management, contract administrator, and office support, as well as 2 years of experience in retail customer service. Strong expertise in customer service, technical proficiency in Microsoft Office, ERP software, and EstateMaster Development Feasibility Certification. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
11
11
years of professional experience
Work History
Assistant Development Manager
Juxgold Group
05.2018 - 03.2021
- Facilitated communication between involved parties to enable timely contract sign-off.
- ·Provide updates on the status of contract processes to upper management and
- Review details on incoming contracts and service agreements to keep pricing correct.
- Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays, and schedule changes.
- Organize and participate in pre-settlement inspections with house buyers
- Resolve conflicts between buyers and builder, such as defect fixing schedule and new defect updates
- Compile maintenance and repair requests for submission to property manager and body corporate
- Negotiate with outside contractors to obtain reasonable fees for maintenance and repair work
Assistant Property Manager (Commercial)
LJ Hooker Surfers Paradise
01.2023 - Current
- Collaborate with property managers to oversee a portfolio of commercial properties, ensuring tenant satisfaction and timely issue resolution
- Conduct property inspections, prepare condition reports, and coordinate maintenance and repair activities
- Assist in the lease negotiation and renewal processes, contributing to a high lease renewal rate
- Handle financial tasks such as rent collection, invoicing, and financial reporting
- Prepared annual outgoing budgets with controls to prevent overages.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Contract Administrator
LJ Hooker Surfes Paradise
03.2021 - 01.2023
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Prepared and issued reports on contract performance and compliance.
- Facilitated communication between involved parties to enable timely contract sign-off.
Assistant Valuer ((Industry Placement) )
JLL
10.2017 - 12.2017
- Assist in undertaking valuation and in the preparation of valuation reports under the supervision of a Certificated Practicing Valuer
- Assist in undertaking property market research and report writing
- Undertake data verification and audit by using RP data, Gold Coast City Council website, and PD online
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Researched land, property and market values to complete estimations.
Customer Service Representative
BP/Woolworth/Caltex/Chicken Treat
05.2014 - 04.2016
- Create a positive customer experience by greeting and engaging our valued customers
- Consult with customers to determine the best methods to resolve service and billing issues
- Field customer complaints and queries, fast-tracking them for problem resolution.
Industrial Engineer
Wistron Coporation
02.2013 - 04.2014
- Aligned production operations to meet higher standards and maximize returns.
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
- Created policies and procedures for quality assurance, best practices and project management.
- Designed improvements to equipment to optimize worker productivity.
- Identified problems and recommended new processes to improve performance and reduce costs.
Education
Master of Valuation and Property Development -
Bond University
Gold Coast, QLD08.2018
Master of Industrial Engineering and Management -
National Taipei University of Technology
Taiwan12.2011
Bachelor of Industrial Engineering and - Enterprise
Tunghai University
Taiwan06.2008
Skills
- EstateMaster Development Feasibility Certification
- White Card
- QLD Real Estate Salesperson Registration
- Technical proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Outstanding customer service skills: warm, helpful, and efficient in understanding customers' needs and providing immediate assistance
- Great attention to detail and strong organizational and time management skills, consistently meeting deadlines
- Fluent in English and Mandarin
Project Experience
- Six Mile Creek Estate
Collingwood Drive, Collingwood Park
A Presented Master Planned Community
Spanning 84 hectares and offering 1000 lots, Six Mile Creek Estate is a shining example of meticulous community planning.
- Park Hill Village Collection
19 Governor Terrace, Murarrie
This project spans three stages with 65 units 3-stories townhouse and 70 apartments, multi-configurations with community area including swimming pool and well-equipped BBQ area .
- Robina Fairways
17 Great Southern Drive, Robina
A diverse development featuring 20 two-story townhouses, offering various configurations, complemented by shared community spaces.
Timeline
Assistant Property Manager (Commercial)
LJ Hooker Surfers Paradise
01.2023 - Current
Contract Administrator
LJ Hooker Surfes Paradise
03.2021 - 01.2023
Assistant Development Manager
Juxgold Group
05.2018 - 03.2021
Assistant Valuer ((Industry Placement) )
JLL
10.2017 - 12.2017
Customer Service Representative
BP/Woolworth/Caltex/Chicken Treat
05.2014 - 04.2016
Industrial Engineer
Wistron Coporation
02.2013 - 04.2014
Master of Valuation and Property Development -
Bond University
Master of Industrial Engineering and Management -
National Taipei University of Technology
Bachelor of Industrial Engineering and - Enterprise
Tunghai University
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