Ginerva-Elle Bimrose
Burdell,Australia
Summary
Dedicated and reliable professional with a strong background in customer service and workplace collaboration. Skilled in problem-solving, conflict resolution, and building positive relationships with customers and colleagues through clear and effective communication methods. Adaptable, detail-oriented, and committed to delivering high-quality service while achieving organisational goals. Known for a proactive approach, strong work ethic, and ability to work effectively both independently and as part of a team.
Experienced with maintaining cleanliness and hygiene in diverse environments. Utilizes effective cleaning techniques and safety protocols to ensure spotless results. Knowledge of time management and attention to detail, contributing to consistently high standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Woolworths Group
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active paying attention to their needs leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
STUDYING TAFE
ORGANIZED SCHOOL + MY EMPLOYMENT AGENCY MILESTONE
12.2023 - 09.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed the design team and mentored junior designers to improve design quality and efficiency. Created wireframes, prototypes, and high-fidelity mockups for a variety of web and mobile projects. Worked closely with clients to understand their needs and goals and translate them into effective design solutions.
CLEANER HELPER IN AYR
ORGANIZED THROUGH BACKPACKERS
02.2020 - 12.2020
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Led the redesign of the company's e-commerce platform, resulting in a 25% increase in sales. Conducted user research and usability testing to inform design decisions and improve the user experience. Collaborated with development teams to ensure designs were implemented accurately and efficiently.
Education
Associate of Arts - Visual Arts Cert 3
TAFE QUEENSLAND – PIMLICO
Townsville, QLD09.2024
Certificate II - Skills For Work & Vocational Pathways
Heatley High School
Townsville, QLD11.2023
Completed High School Level 12 -
HEATLEY SECONDARY COLLEGE
Heatley, QLD11.2023
Skills
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Customer service
- Critical thinking
- Active paying attention
- Efficient cleaning techniques
- Chemical handling
- Flexible scheduling
- Safety compliance
- Supply restocking
Timeline
Customer Service Representative
Woolworths Group
10.2024 - Current
STUDYING TAFE
ORGANIZED SCHOOL + MY EMPLOYMENT AGENCY MILESTONE
12.2023 - 09.2024
CLEANER HELPER IN AYR
ORGANIZED THROUGH BACKPACKERS
02.2020 - 12.2020
Associate of Arts - Visual Arts Cert 3
TAFE QUEENSLAND – PIMLICO
Certificate II - Skills For Work & Vocational Pathways
Heatley High School
Completed High School Level 12 -
HEATLEY SECONDARY COLLEGE
referees
Rachel Subritzky - Support officer - Mylestones Employment
mobile number : 0403 157 080
Ann - manager at Woolworth Vincent
mobile number : 0402 643 645