Ginevra Franchi
Coburg
Summary
Dynamic and detail-oriented professional with extensive experience in front-of-house roles. Known for creating a welcoming atmosphere and delivering exceptional service. Skilled in problem-solving and efficient multitasking, consistently enhancing guest experiences through attentive service and strong team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Staff Member
SHOP225
Melbourne
03.2026 - Current
- Served guest orders accurately to tables or take-out counter, ensuring efficient service.
- Worked with team members to foster a welcoming atmosphere, contributing to positive guest interactions.
- Ensured cleanliness and organization of front-of-house areas, enhancing guest experience.
FOH
Rubira's
Melbourne
01.2026 - Current
- Delivered attentive service to enhance customer satisfaction during fine dining experiences.
- Efficiently served multiple plates to guests during peak dining hours, ensuring timely delivery.
- Monitored tables and proactively refilled drinks to maintain guest comfort.
All rounder
Red Sparrow pizza
Melbourne
01.2026 - 03.2026
- Delivered food and beverages promptly, enhancing customer satisfaction across various locations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed liquor inventory to support seamless bar operations and minimize waste.
Barista
Bakery Sesto Elemento
Bologna
09.2025 - 12.2025
- Prepared high-quality coffee beverages with attention to bean quality, extraction, and milk texture, including basic latte art.
- Delivered personalized customer service by remembering regular customers' dietary preferences and habits.
- Managed pastry display and coordinated with kitchen on stock needs to ensure freshness and availability.
- Assisted customers with custom cake orders by providing personalized recommendations to enhance their experience.
Ice Cream Scooper
Wave gelato
London
06.2024 - 08.2025
- Crafted artisanal gelato using traditional Italian spatula technique, delivering high-quality products.
- Recommended flavor combinations tailored to customer preferences, enhancing overall customer satisfaction.
- Worked efficiently under pressure in a busy outdoor market environment.
- Created engaging social media content for Instagram, boosting customer engagement.
- Prepared and served a variety of coffee beverages to customers.
Housekeeper
Ipoint Hotel
Bologna
05.2023 - 06.2024
- Ensured cleanliness and hygiene of guest rooms, bathrooms, and common areas for enhanced guest satisfaction.
- Changed bed linens, made beds, and replenished amenities to provide a comfortable and welcoming environment for guests.
- Maintained cleanliness and organization in guest rooms and common areas.
- Replenished supplies and amenities to ensure guest satisfaction.
- Operated cleaning equipment and tools effectively for various surfaces.
FOH
Locanda Abazia
Modena
11.2023 - 05.2024
- Advised customers on seafood dishes and recommended wine pairings to elevate meal enjoyment.
- Served wine to enrich dining experience and complement food selections.
- Served multiple courses promptly while balancing multiple plates.
- Managed the restaurant floor independently, organizing tables, and coordinating service.
- Explained dish ingredients, origin, and quality to inform and engage customers.
Shop Assistant
Stradivarius
Bologna
06.2022 - 09.2022
- Provided personalized customer service and tailored product recommendations.
- Collaborated with team members to ensure smooth operations.
- Developed strong interpersonal and problem-solving skills.
Education
Bachelor - Psychology
Unimore
10-2025
High school -
IIS Archimede
06-2022
Skills
- Customer service
- Problem solving
- Strong attention to detail
- Active listening
- Time management
- Empathy
Certification
RSA certificate, 2026
Languages
- Italian
- English, B2
Timeline
FOH Staff Member
SHOP225
03.2026 - Current
FOH
Rubira's
01.2026 - Current
All rounder
Red Sparrow pizza
01.2026 - 03.2026
Barista
Bakery Sesto Elemento
09.2025 - 12.2025
Ice Cream Scooper
Wave gelato
06.2024 - 08.2025
FOH
Locanda Abazia
11.2023 - 05.2024
Housekeeper
Ipoint Hotel
05.2023 - 06.2024
Shop Assistant
Stradivarius
06.2022 - 09.2022
Bachelor - Psychology
Unimore
High school -
IIS Archimede