Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ginnuel Alvarez

End User Support Technician
Harrison

Summary

Driven individual seeking real-world experience. Offers strong interpersonal and task prioritization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

End User Support Technician

Datacom
04.2025 - Current
  • Worked on and with numerous government departments within the ACT.
  • Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
  • Developed a strong rapport with end users through consistent communication and effective problem-solving skills.
  • Enhanced user satisfaction by promptly addressing and resolving technical issues.
  • Established a clear line of communication between IT support staff and non-technical employees for seamless issue resolution.
  • Collaborated with other IT professionals to address complex technical problems effectively.
  • Assisted end users with software installation, configuration, and troubleshooting.

Service Desk Analyst

Datacom
04.2024 - 04.2025
  • Worked on numerous government contracts to ensure continued workflow of business-as-usual activities
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.

Dairy Team Member

Coles Group
11.2022 - 08.2024
  • Cultivated interpersonal skills by building positive relationships with others.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Communicated effectively with customers to provide best and accurate solutions to customer queries and problems.

Crew Member

Tradies Club
01.2020 - 09.2020
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Supported great dining and meal experiences for guests.

Team Member

KFC
10.2018 - 02.2020
  • Contributed to team success by completing jobs/orders quickly and accurately.
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Developed strong cooperative relationships with coworkers and managers

Education

Diploma of Information Technology -

University of Canberra
Canberra, ACT
02.2019 - 04.2020

Year 12 Certificate -

Gungahlin College
Gungahlin, ACT
02.2017 - 12.2018

Year 10 Certificate -

Harrison School
Harrison, ACT
01.2013 - 1 2016

No Degree -

Brindabella Christian College
Lyneham, ACT
04.2008 - 1 2012

Skills

Fast and Keen Learner

Friendly and helpful

Excellent Communication

Cooperative team member

Problem-solving skills

Task Prioritization

Certification

Diploma in Information Technology

Awards

  • Datacom Celebr8 You – October 2024 Certificate of Recognition
  • Datacom Celebr8 You – February 2025 Certificate of Recognition


Timeline

End User Support Technician

Datacom
04.2025 - Current

Service Desk Analyst

Datacom
04.2024 - 04.2025

Dairy Team Member

Coles Group
11.2022 - 08.2024

Diploma in Information Technology

04-2020

Crew Member

Tradies Club
01.2020 - 09.2020

Diploma of Information Technology -

University of Canberra
02.2019 - 04.2020

Team Member

KFC
10.2018 - 02.2020

Year 12 Certificate -

Gungahlin College
02.2017 - 12.2018

Year 10 Certificate -

Harrison School
01.2013 - 1 2016

No Degree -

Brindabella Christian College
04.2008 - 1 2012

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Ginnuel AlvarezEnd User Support Technician