Ginny Mataney
Hampton Park,VIC
Summary
Experienced in delivering excellent customer service within the solar industry, both for commercial and residential installations. Skilled in effective communication and collaboration with team members and internal departments. Possessing an entrepreneurial spirit, excels in time management and multitasking. Known for building strong and lasting customer relationships. Proficient in workload management and task prioritization. Demonstrates exceptional organizational and interpersonal skills. Proven ability to mentor and lead, with a proactive approach to decision making. Proficient in Microsoft Office suite. Committed to upholding professionalism and adhering to established policies and procedures.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
RACV
08.2019 - Current
- Manage compliance in key areas across the solar accreditation scheme
- Investigate and resolve complaints, ensuring fair and transparent outcomes
- Support senior staff in effective communications and team engagement
- Communication with Energy Distributors and Energy Retailers regarding solar reconfiguration requests
- Collect data, analyze consumer complaints, and report findings.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
Customer Service Manager
Rely Solar
08.2018 - 07.2019
- Managing the support documentation for new contracts and the meter connection process
- Assisting with appointment scheduling and queries while ensuring all procedures are followed
- Maintaining clear communication channels with technicians and clients, both internal and external
- Allocating and distributing jobs to technicians
- Providing high-quality customer service through inbound call management
- Handling Consumer Affairs cases (V-CATN-CAT) directly for the company and resolving them to ensure customer satisfaction.
Customer Service/Administration Manager
Intelli Energy Pty ltd
05.2015 - 07.2018
- Supervising department staff and ensuring procedures are followed
- Administering support docs for contracts and meter connections
- Allocating and distributing jobs to technicians
- Providing high-level customer service and handling complaints
- Managing customer and relationship management
- Preparing reports to increase departmental efficiency.
Customer Service Manager
Green Engineering Private Ltd
12.2013 - 04.2015
- Interacted with customers through various channels
- Responsible for stock ordering, scheduling installations, and coordinating with installers and customers
- Handled warranty claims and provided coordination between the Accounts department and Customers for Debit Collections
- Developed new business opportunities with client contacts.
Admin Support
City of Casey
02.2013 - 09.2013
- Offer administrative support to the Casey CREW
- Take charge of preparing the website for the CREW.
Customer Service Mentor and Executive
DHL Express
06.1998 - 06.2008
- Managed, trained, and motivated a team of recruits
- Handled outbound and inbound calls, managing 130-140 calls per day
- Developed procedures to ensure quality outcomes, working within an ISO quality management framework.
Education
Diploma of Business Management -
Innovative Business Training
12.2012
Diploma of Rural Business Management -
Innovative Business Training
12.2012
Certificate IV Training and Assessment -
Innovative Business Training
12.2012
Bachelor of Science -
MITHIBAI COLLEGE
12.1996
Skills
- Compliance Monitoring
- Solar industry expertise
- Customer Engagement
- Team Work
- Organisation and Management
- Mentor
- Time Management
- Problem Solving
- Autonomy
- Multitasking
Certification
- Foundation Leadership Program, DHL WORLDWIDE EXPRESS, 03/01/04
- Employee of Year, DHL WORLDWIDE EXPRESS, 07/01/06, Nominated for employee of the year award 2006, Nominated for employee of the year award 2000
Languages
English
Hindi
Timeline
Compliance Coordinator
RACV
08.2019 - Current
Customer Service Manager
Rely Solar
08.2018 - 07.2019
Customer Service/Administration Manager
Intelli Energy Pty ltd
05.2015 - 07.2018
Customer Service Manager
Green Engineering Private Ltd
12.2013 - 04.2015
Admin Support
City of Casey
02.2013 - 09.2013
Customer Service Mentor and Executive
DHL Express
06.1998 - 06.2008
Certificate IV Training and Assessment -
Innovative Business Training
Diploma of Business Management -
Innovative Business Training
Diploma of Rural Business Management -
Innovative Business Training
Bachelor of Science -
MITHIBAI COLLEGE
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