GIORDANO VACCA
Franklin,Australia
Summary
Results-driven retail and hospitality management professional with a strong determination to exceed company expectations. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Takes a forward-thinking approach in addressing and resolving concerns, optimizing policies, and engaging with customers to build and strengthen relationships, ultimately promoting loyalty and driving sales. Dedication lies in creating a place where individuals feel a sense of belonging, fostering a positive, stimulating, and harmonious environment that enhances both the customer experience and team engagement. Prioritizes integrity by always doing the right thing in respect of the community and the company's values and purpose.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager / Customer Experience Manager
Dan Murphy’s
01.2024 - Current
- Fostering a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managing store and wider area employees successfully in fast-paced environment through proactive communication, meaningful feedback, 1:1's, huddles and area meetings.
- Approving regular payroll submissions for employees.
- Reconciling daily sales transactions to balance and log day-to-day revenue.
- Maximizing sales and minimizing shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managing financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimizing labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Championing the purpose, values and ways of working
- Contributing and driving area group outcomes
- Fostering a culture of Care & Safety and end to end risk mitigation
- Supporting team’s development and growth, and play an active role in the area groups succession plan
- Cascading the Company’s strategy to store team and help them apply it to their role.
- Leading customer journey through passion about value, discovery, trend leadership and service.
- Implementing efficient processes and initiatives to improve e-comm customer experience
- Executing inventory routines to maintain stock levels and mitigate stock loss
- Leveraging profitable products for sales growth and to improve overall profitability of the store
- Developing plans to engage, and motivate the team to deliver results
- Role modelling collaboration with peers in the area group and state
- Creating a proactive culture of responsible service of alcohol
- Bringing the company’s sustainability strategy to life in store
- Implementing risk mitigation practices across all operations risks (e.g. liquor licensing, payroll, rostering and audit compliance)
- Creating avenues for Store Team to contribute to Local Communities
- Leading and advocating for Diversity & Inclusion programs and community initiatives
General Manager / Head Sommelier
Brunello
10.2021 - 01.2024
- Company Overview: Winner of Best New Wine List of Australia 2022, Winner of Best ACT Wine List 2022, Winner of Best ACT Wine Listing 2022, Winner of Restaurant and Catering Excellence Awards: best Italian Restaurant ACT
- General Management
- Venue design, opening procedures and project management.
- Directing staff research, interviewing, hiring and training.
- Developing and executing a comprehensive employee training program, elevating staff skills and improving service delivery.
- Directing buying activities of equipment, food and wine.
- Directing marketing and public relations campaigns.
- Creating and maintaining relationships with stakeholders.
- Building a strong rapport with guests, resulting in positive word-of-mouth and a loyal clientele base.
- Creating Beverage list and monitoring performance.
- Implementing a successful wine program that resulted in increased customer satisfaction and repeat business.
- Developing strong relationships with suppliers, ensuring access to high-quality wines at competitive prices.
- Managing monetary responsibilities, pricing items and ensuring that budgets are met.
- Creating and forecasting budgets.
- Overseeing financial operation such as payments, bills, and accounts.
- Coordinating with BOH and FOH staff to organize operations.
- Writing of Code of Conduct and Sequence of Service.
- Ensure the venue complies with government regulations and safety standards.
- Winner of Best New Wine List of Australia 2022, Winner of Best ACT Wine List 2022, Winner of Best ACT Wine Listing 2022, Winner of Restaurant and Catering Excellence Awards: best Italian Restaurant ACT
Restaurant Manager
The Amalfi Way
08.2020 - 07.2021
- General Management
- Venue opening procedures and project management.
- Directing buying activities of equipment, food and wine.
- Directing staff research, interviewing, hiring and training.
- Creating and maintaining relationships with stakeholders.
- Creating Beverage list and monitoring performance across 5 venues.
- Managing monetary responsibilities, pricing items and ensuring that budgets are met.
- Overseeing financial operation such as payments, bills, and accounts.
- Coordinating with BOH and FOH staff to organize operations.
- Managing daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Establishing strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Writing of Code of Conduct and Sequence of Service.
- Ensure the venue complies with government regulations and safety standards.
Marketing Strategy Coordinator (Work Placement)
Optimum Search City Research Centre
05.2020 - 08.2020
- Communicating marketing strategy to the owner and staff.
- Deploying and supporting the company’s project on social media, collateral and other communications effectively with the team.
- Operating digital marketing campaigns.
- Monitoring associated web analytics.
- Helping build web learning platform.
- Coordinating interns ensuring objective are completed in a timely manner.
Restaurant Manager
Ristorante Pizzeria MORETTI
03.2015 - 08.2019
- General management.
- Delivering highest level of customer service and managing complaint.
- Directing staff research, interviewing, hiring and training.
- Directing buying activities of equipment, food and wine.
- Managing monetary responsibilities, pricing items and ensuring that budgets are met.
- Overseeing financial operation such as payments, bills, and accounts.
- Developing marketing strategies and implementing advertising.
- Keeping track of both positive and negative feedback from customers on ratings websites and uses social media tools such as Facebook to directly engage with customers.
- Creating and managing Wine and Beverage list.
- Creating and maintaining relationships with stakeholders.
- Organizing functions and liaise with customer for the appropriate plan.
- Coordinating with BOH and FOH staff to organize daily service.
Floor Manager
BERTONI Farrer Place
11.2014 - 03.2015
- General management support.
- Creating and managing Wine and Beverage list.
- Delivering highest level of customer service and managing complaint.
- Floor management.
- Venue opening procedures.
- Staff interviewing, training and management which includes organizing shifts.
- Promoting teamwork to ensure optimum service.
- Working with the head Chef to plan and change menus.
- Customer care.
- Cash flow responsibilities.
Supervisor
Caffè Gioia
12.2012 - 11.2014
- General management support.
- Staff interviewing and training.
- Delivering friendly service in respect of the venue culture.
- Maintaining highest standards of customer experience.
- Floor management.
- Cash flow responsibilities.
- Responsible for big function and catering.
- Opening/Closing, daily operation for the venue.
Waiter
La Terrazza Restaurant (*****)
05.2012 - 10.2012
- Maintaining highest standards of customer experience.
- Delivering highest level of customer service.
- Assisted guests in food and wine decision and taking orders.
- Preparation of the dining room and managing gala dinners and wine event.
- Responsible for the buffet.
Waiter
Hotel Restaurant Le Anfore(***)
07.2011 - 09.2011
- Providing friendly service and taking orders.
- Maintaining highest standards of customer experience.
- Maintaining preparation and cleaning of dining rooms.
- Full preparation for breakfast service.
Education
Master of Business Administration - Project Management and Digital Management
Kaplan Business School
Sydney, NSW10.2021
Diploma of Hospitality Management -
Strathfield College
Sydney, NSW01.2016
High School Science and Technology -
I.T.C.G. Giovanni Maria Angioy
Carbonia, CA07.2010
Skills
- Training and mentoring
- Customer service management
- Inventory management
- Recruitment and hiring
- Team building and leadership
- Relationship building and management
- Payroll management
- Strategic planning
- Forecasting and planning
- Operations management
- Negotiation
- Customer needs assessment
Accomplishments
- Managed a store that exceeded company expectations in every category during the H1 of FY 2025.
- Trained 2 successful new managers within one year.
- Trained a whole new team of hospitality professionals in 3 years who were able to land management jobs in other establishments.
- Awarded Best Italian Restaurant in ACT and Silver Medal Nationally with Restaurant and Catering Awards.
- Awarded best "New" Australian Wine List in 2022 by AWLYA
- Awarded a Chef Hat by AGFG for 2 years consecutively
Certification
- WSET Level 3 in Wines and Spirits
- Court of Master Sommelier - Level 1
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager / Customer Experience Manager
Dan Murphy’s
01.2024 - Current
General Manager / Head Sommelier
Brunello
10.2021 - 01.2024
Restaurant Manager
The Amalfi Way
08.2020 - 07.2021
Marketing Strategy Coordinator (Work Placement)
Optimum Search City Research Centre
05.2020 - 08.2020
Restaurant Manager
Ristorante Pizzeria MORETTI
03.2015 - 08.2019
Floor Manager
BERTONI Farrer Place
11.2014 - 03.2015
Supervisor
Caffè Gioia
12.2012 - 11.2014
Waiter
La Terrazza Restaurant (*****)
05.2012 - 10.2012
Waiter
Hotel Restaurant Le Anfore(***)
07.2011 - 09.2011
Diploma of Hospitality Management -
Strathfield College
High School Science and Technology -
I.T.C.G. Giovanni Maria Angioy
Master of Business Administration - Project Management and Digital Management
Kaplan Business School
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