GIORGIA LOVATO
Parramatta,NSW
Summary
Dynamic professional with a proven track record in guest relations and reception management, notably at Hotel La Rocca. Skilled in espresso machine operation and maintaining cleanliness, I excel in fostering positive customer experiences and streamlining office efficiencies. Demonstrated ability to enhance team collaboration and leverage document management skills to support organizational goals.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Hotel La Rocca
Verona, Italy
02.2022 - 01.2025
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Computed balances, totals or commissions to support accounting team.
- Managed the distribution of incoming mail, faxes, and packages.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Researched and prepared reports required by management or governmental agencies.
- Resolved customer complaints or answered customers' questions.
Barista
Starbucks
London, England
01.2021 - 01.2022
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Implemented feedback from customers to improve service quality and menu offerings.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Bar Waiter
Pret a Manger
London, Engalnd
12.2019 - 01.2021
- Provided customers with information about the menu items, drinks, and specials of the day.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained tidiness and organization throughout bar area.
- Replenished condiments, napkins, silverware, and other supplies at tableside stations when necessary.
Sales Assistant
Clayton
Verona, Italy
10.2018 - 10.2019
- Maintained cleanliness of the sales floor area at all times.
- Informed customers about current promotions and discounts.
- Managed cash register transactions accurately and efficiently.
Education
Bachelor of Arts - Art And Cultural Heritage
Università Degli Studi Di Verona
Verona01-2022
High School Diploma -
Istituto Tecnico Marco Polo
Verona01-2017
Skills
- Call handling
- Document retrieval
- Mail routing
- Reception management
- Guest relations
- Document management
- Client relations
- Reception area maintenance
- Espresso machine operation
- Dining room maintenance
- Sandwich preparation
- Positive and professional
- Cleanliness
- POS systems
- Order taking
- Team collaboration
Languages
Italian
Native/ Bilingual
English
Professional
Spanish
Professional
German
Limited
Websites
Timeline
Receptionist Administrator
Hotel La Rocca
02.2022 - 01.2025
Barista
Starbucks
01.2021 - 01.2022
Bar Waiter
Pret a Manger
12.2019 - 01.2021
Sales Assistant
Clayton
10.2018 - 10.2019
Bachelor of Arts - Art And Cultural Heritage
Università Degli Studi Di Verona
High School Diploma -
Istituto Tecnico Marco Polo
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