Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Giorgia Staiano

Sydney,NSW

Summary

Dedicated Office Assistant with excellent experience in the industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

MMA Instructor

Quantum Martial Arts
03.2018 - 01.2020
  • Improved student comprehension by incorporating diverse teaching methods and materials.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in grading events.

Junior Warehouse Assistant

Importante
02.2019 - Current
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Ensured optimal use of storage space through proper organization, stacking, and labelling of products within the warehouse facility.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Prepared orders for shipment by picking, packing, and labelling merchandise.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.

Hostess

Fratelli Fresh
10.2021 - 01.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanour and efficient work habits.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Retail Worker and Office Assistant

Blue Spinach
01.2023 - Current
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Ensured optimal use of storage space through proper organization, stacking, and labelling of products within the warehouse facility.

Education

Bachelor of Arts - Socio-legal Studies And International Relations

University of Sydney
Sydney, NSW
12.2026

High School Diploma -

International Grammar School
Ultimo, NSW
11.2021

Skills

  • Display Maintenance
  • Conflict resolution
  • Attention to detail
  • Customer service excellence
  • Effective communication
  • Reliability and punctuality
  • Problem-solving abilities
  • Customer Assistance

Languages

Italian
Native or Bilingual
Spanish
Elementary

Certification

I have obtained an RSA licence and have a provisional drivers licence.

Timeline

Retail Worker and Office Assistant

Blue Spinach
01.2023 - Current

Hostess

Fratelli Fresh
10.2021 - 01.2023

Junior Warehouse Assistant

Importante
02.2019 - Current

MMA Instructor

Quantum Martial Arts
03.2018 - 01.2020

Bachelor of Arts - Socio-legal Studies And International Relations

University of Sydney

High School Diploma -

International Grammar School

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Giorgia Staiano