Overview
Work History
Education
Skills
Personal Statement
Certification
Additional Information
Languages
Affiliations
Timeline
Generic

GIORGIA VIAN

Carlisle,WA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Account Coordinator

Qube Holding LTD
North Fremantle, Perth, WA
01.2024 - Current
  • Management of goods handling and transportation for efficient delivery services
  • Assisting customers with forecasts and planning to meet customers’ requirements
  • Ensure customer satisfaction providing daily updates, responsiveness to enquiries and issues
  • Preparing paperwork, reports and updating databases
  • Knowledge of biosecurity procedures for sensitive and hazardous goods

Export Specialist

Northern Valley Packers Pty Ltd
Bindoon, WA
07.2023 - 10.2023
  • Coordination of standard operating procedures for exporting goods from company's warehouse.
  • Preparation of logistics and shipping documentation in compliance with international customs regulations, such as orders, certificates, invoices
  • Completed logistics activities, forecast and daily operations plan
  • Customer service

Freight Forwarder - Import/export Specialist

Ormesani s.r.l.
Quarto d' Altino, Italy
01.2016 - 05.2023
  • Coordination and supervision of shipments by air, sea and road to meet customer requirements.
  • Liaising with the main supply chain operators, such as carriers, agents, vendors, customs, airport and port handlers to ensure efficient freight forwarding services
  • Customer service and customer care
  • Collaboration with various department to achieve and maintain KPI standards
  • Experience with software Gulliver and Cargo Wise

Tour Leader

Agency Viaggi & Cultura
, Italy
03.2015 - 04.2015
  • Collaboration with cruises, restaurants and other service providers to ensure smooth operations during tours.
  • Planning of tours and itineraries for groups of tourists
  • Provided assistance for any customers' enquiries

Hostess

Oltrex s.r.l.
Venezia, Italy
04.2014 - 10.2014
  • Organization of cruises' embark and disembark
  • Sale of Venice tours
  • Provided assistance to customers with technical and tourist information

Education

Bachelor Degree: International Commerce -

Cà Foscari University
01.2015

High School graduation (science and language field) -

Ettore Majorana Corner High School
01.2011

Skills

Hard skills:

  • Shipment scheduling and management
  • Import and Export documents preparation
  • Knowledge of MS Office
  • Customer service

Soft skills:

  • Operative autonomy
  • Planning and organizational skills
  • Team work
  • Problem solving
  • Capacity of managing stressful situations

Personal Statement

  • Currently living in Perth, WA
  • Valid driving license, 2021 - 2031
  • Valid Working Holiday Visa

Certification

  • DGR Cargo School Certificate, 2021
  • Oxford School Certificate, B2 level, 2014

Additional Information

  • Erasmus in Frankfurt Am Main, 2013
  • Stage in Barcellona, 2014
  • International exchange in Leipzig, 2011

Languages

Italian
Native/ Bilingual
English
Professional
German
Elementary
Spanish
Elementary

Affiliations

  • Singer in a soul music trio
  • Hip-hop and salsa dancer
  • Aerial arts
  • Handmade clothing
  • Travelling

Timeline

Customer Account Coordinator

Qube Holding LTD
01.2024 - Current

Export Specialist

Northern Valley Packers Pty Ltd
07.2023 - 10.2023

Freight Forwarder - Import/export Specialist

Ormesani s.r.l.
01.2016 - 05.2023

Tour Leader

Agency Viaggi & Cultura
03.2015 - 04.2015

Hostess

Oltrex s.r.l.
04.2014 - 10.2014

Bachelor Degree: International Commerce -

Cà Foscari University

High School graduation (science and language field) -

Ettore Majorana Corner High School

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