Summary
Overview
Work History
Education
Skills
Timeline
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Giorgio Amado

Annandale,NSW

Summary

Leveraging my extensive experience in administration and sales, I have cultivated a wide range of valuable skills that make me a versatile and valuable asset in any position. My experiences have provided me with a solid foundation in people management, communication, and problem-solving, enabling me to excel in diverse roles. My problem-solving skills have proven particularly useful in navigating challenges and finding innovative solutions. Whether it's streamlining processes, resolving customer concerns, or addressing operational inefficiencies, I am committed to finding effective and sustainable solutions.

Currently, I am seeking part-time or full-time graduate opportunities in the fields of marketing, administrative support, or creative industries. I am eager to apply and further develop my skills, contribute to a dynamic team, and gain hands-on experience in these areas. My goal is to explore and grow in a challenging environment where my existing skills can be utilized and enhanced while I embrace new learning opportunities.

Overview

6
6
years of professional experience

Work History

Sales Assosciate

EB Games
11.2023 - Current
  • Demonstrated commitment to providing exceptional customer service, ensuring customer needs are met with professionalism and enthusiasm.
  • Proven ability to achieve sales and KPI targets, contributing to the store's overall financial performance
  • maintained up-to-date knowledge of product lines, gaming trends, and current promotions, enabling effective customer guidance and sales
  • Assisted in daily store operations, including opening and closing procedures, to ensure smooth and efficient business functioning.
  • Upheld high standards of store appearance and organisation.
  • managed inventory control and implemented loss prevention strategies, minimizing discrepancies and protecting company assets.
  • Exhibited a behavior and attitude aligned with EB Games ethos, fostering a positive and inclusive store culture.
  • Skilled in problem-solving and complaint resolution, ensuring customer satisfaction and maintaining a positive store reputation.
  • Passionate about pop culture, with a particular interest in gaming and related merchandise, enhancing customer engagement and sales

Admin Specialist/Marketing Assistant

Ltrent Driving School
01.2021 - 10.2023
  • Kept everyone on the same page by sharing company-wide emails and circulars.
  • Handled senior management's busy schedules, including setting up meetings, arranging training, and planning travel.
  • Worked with my team to explore new marketing avenues.
  • Managed multiple calendars, coordinating the schedules of various driver trainers.
  • Handled everyday data entry tasks.
  • Monitored and managed daily office email requests, such as changing venues, handling student cancellations, or updating availability.
  • Supported the office staff with administrative tasks to keep the office running smoothly.
  • Created interesting content for our website, blogs, and social media to attract more visitors.
  • Increased marketing reach: Explored and established three new marketing channels that expanded our audience.
  • Enhanced office efficiency: My support led to a 20% increase in overall staff productivity.
  • Enhanced productivity:
  • Successfully managed schedules of 10+ driver trainers, reducing scheduling conflicts by 40%

Assistant Store Manager

Bed Bath N Table
12.2020 - 01.2021
  • Leadership and Team Management: Strong leadership skills with proven ability to motivate, mentor, and provide feedback to a team to achieve sales goals and high performance.
  • Commitment to ensuring high levels of customer satisfaction through excellent service, with proven customer management skills
  • Proficient in maintaining store operations including stock management and visual merchandising. As well ensuring compliance with policies and procedures.
  • Able to handle issues that arise from staff or customers effectively, including complaints and grievances.
  • Time Management & Scheduling: Proficient in workforce management, including creating effective staff rosters to ensure coverage during peak periods.
  • Staff Development: Facilitated and supported 5 team members through focused mentoring and skill development.
  • Workforce Optimization: Enhanced workforce productivity through effective scheduling, particularly during peak hours.
  • Built Customer Loyalty: Boosted customer retention by 25% through effective relationship building.
  • Maintained High Service Standards

Sales Assistant

Bed Bath N Table
04.2018 - 12.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Processes cash, credit, and debit transactions in a fast-paced high-volume environment in compliance with internal policies for cash handling and processing transactions.
  • Responsible for using my professional judgment to interpret store policies and sales guidelines and then using subsequent findings to make decisions that encourage customer loyalty and retention based on their needs.
  • Face of the company, actions bring the organisations strategic vision and company culture to life by shaping the customer experience.
  • Handling of stock and intake of stock, determining necessity or excess of stock received from the handler to be used in store

Education

Bachelor of Commerce: Marketing Management - With Minor in Environmental Management

Macquarie University
Sydney, NSW
12.2023

Skills

  • Xero/Invoicing
  • Customer service
  • Facebook
  • EXCEL
  • PowerPoint
  • People Management
  • Social media Savvy
  • Scheduling
  • Campaign Support
  • Administrative Writing
  • SEOs
  • Microsoft Proficient
  • Facebook/Google Analytics
  • Attention to detail

Timeline

Sales Assosciate

EB Games
11.2023 - Current

Admin Specialist/Marketing Assistant

Ltrent Driving School
01.2021 - 10.2023

Assistant Store Manager

Bed Bath N Table
12.2020 - 01.2021

Sales Assistant

Bed Bath N Table
04.2018 - 12.2018

Bachelor of Commerce: Marketing Management - With Minor in Environmental Management

Macquarie University

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Giorgio Amado