Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Giovana VIANA

Springfield,NSW

Summary

Reliable and enthusiastic worker who is Dedicated to provide outstanding customer service. My strengths are coordinating appointments, POS machine, Cash handling and having a Positive and upbeat relationship with customers and team members. Consistently goes beyond requirements to satisfy customers and improve business operations.

Overview

4
4
years of professional experience

Work History

Receptionist

Kelly's Cleaning Services
09.2022 - Current
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted with onboarding new clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

All Rounder

The Shed Cafe
05.2021 - 12.2022
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers and reconciled transactions.
  • Monitored food temperatures to comply with safety regulations.
  • Tracked food production levels, meal counts, and supply costs.
  • Fulfilled customer orders while complying with pricing and packaging.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Trained new cafe workers in customer service and safety.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Worked on the POS machine
  • Kept the cafe clean and sanitised

Restaurant Waitress

Hoi An
10.2020 - 04.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Erina High School
Erina, NSW
09.2022

Skills

  • Staff Management
  • Money Handling
  • Mail Handling
  • Business Correspondence
  • Customer and Client Relations
  • Verbal and Written Communication
  • Telephone Skills
  • Time Management
  • Sorting and Labelling
  • Organization Skills
  • Google Docs / Word
  • Patient Reception
  • Bilingual
  • POS machine

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Additional Information

During my time working at the Shed cafe and Hoi Ann i really enjoyed working with people and find myself to work better while in a team. I am a very confident person and will be super friendly to everyone i meet. I am currently working at Kelly's cleaning service and unfortunately don't get to talk to alot of people and i am ready to get back into the social work force. I'm known to be a fast learner and very time efficient, I have a strong ability of communicating with customers and making sure everyone has a smile on their face.

Timeline

Receptionist

Kelly's Cleaning Services
09.2022 - Current

All Rounder

The Shed Cafe
05.2021 - 12.2022

Restaurant Waitress

Hoi An
10.2020 - 04.2021

High School Diploma -

Erina High School

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Giovana VIANA