Giovanna Italiano
Carlingford,NSW
Summary
Driven Customer Support Representative with over 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Tabcorp Holdings
07.2011 - Current
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
Certificate IV in Information Technology
Tafe NSW
Wetherill Park, NSW12.2011
Skills
- Active listening
- Customer Communication and Empathy
- Microsoft Windows and Office
- Customer Service Excellence
- Inbound Call Answering
- Efficient Sales Transactions
- Organizational Skills
- Friendly and Patient
Timeline
Customer Support Representative
Tabcorp Holdings
07.2011 - Current
Certificate IV in Information Technology
Tafe NSW
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