Giovanna Ribeiro Mateus
Miranda,NSW
Summary
Versatile professional with experience in sales, restaurants, and customer service. Proven ability to drive sales, deliver excellent customer service, and ensure customer satisfaction. Skilled in effective communication, problem-solving, and teamwork. Seeking opportunities to apply my experience in various professional settings and contribute to team success.
Overview
6
6
years of professional experience
Work History
Owner
Fortaleza Madeiras
09.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Caretaker
Becleaned
02.2023 - 02.2024
- Managed building maintenance tasks including cleaning, repairs, and upkeep, while also serving as the primary driver for work-related transportation needs using the company vehicle.
- Conducted regular inspections and maintenance checks on both the building premises and the work car to ensure safety standards were met and maintained.
- Provided responsive and efficient customer service to residents, addressing their needs promptly, while also ensuring timely transportation for staff and equipment to various work sites using the work car.
Store Manager
Pollo Loco
12.2020 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
No Degree - Law Enforcement Administration
Universidade Nove De Julho
Sao Paulo01.2022
Skills
- Customer Relations
- Small business operations
- Menu development
- Staff Management
Timeline
Caretaker
Becleaned
02.2023 - 02.2024
Store Manager
Pollo Loco
12.2020 - 10.2022
Owner
Fortaleza Madeiras
09.2018 - Current
No Degree - Law Enforcement Administration
Universidade Nove De Julho
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