Giovanni Aseloka
Hassle Grove, Sydney,NSW
Summary
Dynamic call handler with proven crisis resolution skills within the emergency service industry. Expert in call coordination and prioritization, ensuring timely resource allocation. Recognized for enhancing response efficiency and delivering exceptional service under pressure. Adept at maintaining precision in high-stakes environments while fostering positive relationships with callers.
Overview
12
12
years of professional experience
Work History
Emergency Dispatcher
New Zealand Police
03.2022 - 11.2025
- Coordinated emergency response efforts to ensure timely personnel and resource dispatch.
- Provided safety advice directly to victims during emergencies.
- Utilized CAD systems for accurate incident logging and efficient resource tracking.
- Monitored communication channels to prioritize incoming emergency calls effectively.
- Trained new dispatchers on protocols, procedures, and communication tools usage.
- Demonstrated ability to perform under tight deadlines in fast-paced environments.
- Delivered friendly, efficient service to informants while managing challenging situations.
Emergency Calltaker
New Zealand Police
02.2020 - 03.2022
- Managed high-volume incoming calls, ensuring prompt and accurate responses to inquiries.
- Documented informants interactions in database, maintaining detailed records for future reference.
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Monitored multiple computer screens simultaneously.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Met informant call guidelines for service levels, handle time and productivity.
Loss Prevention Officer/Customer Service Team Member
The Warehouse
11.2017 - 01.2020
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Conducted routine audits of inventory and security systems.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Resolved customer service issues with timely and professional resolutions.
Personal Trainer/Gym Instructor
YMCA
11.2015 - 01.2020
- Designed customized fitness programs tailored to individual client goals and needs.
- Conducted fitness assessments to evaluate client progress and adjust training regimens accordingly.
- Led group training sessions that promoted teamwork and fostered a supportive fitness community.
- Assisted in the recruitment and onboarding of new gym staff, ensuring seamless integration into the team.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Security Officer
KONG Nightclub
07.2018 - 04.2019
- Monitored premises to prevent unauthorized access and ensure the safety of personnel and property.
- Conducted regular patrols, identifying potential security risks, and implementing corrective measures.
- Trained new security officers on protocols and emergency procedures to enhance team readiness.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety, or access control procedures.
- Trained new security officers in company policies, ensuring consistent knowledge across the team, and adherence to established procedures.
Customer Service
Mexican Cantina
01.2014 - 05.2014
- Managed food and beverage orders efficiently to ensure timely delivery and accuracy.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
NCEA -
New Zealand Institute of Health And Fitness
Auckland, NZ1 2015
NZQA -
National College of Security
Auckland, New Zealand1 2013
NCEA -
UNITEC
Auckland, New Zealand1 2009
NCEA -
Mount Albert Grammar School
Auckland, New Zealand01-2009
Skills
- Caller service expertise
- Ability to perform under pressure
- Crisis resolution
- Precision and accuracy
- Call coordination
- Prioritization and multitasking
- Effective time management
- Situational awareness skills
References
available upon request.
Work history
01-2015
Timeline
Emergency Dispatcher
New Zealand Police
03.2022 - 11.2025
Emergency Calltaker
New Zealand Police
02.2020 - 03.2022
Security Officer
KONG Nightclub
07.2018 - 04.2019
Loss Prevention Officer/Customer Service Team Member
The Warehouse
11.2017 - 01.2020
Personal Trainer/Gym Instructor
YMCA
11.2015 - 01.2020
Customer Service
Mexican Cantina
01.2014 - 05.2014
NCEA -
New Zealand Institute of Health And Fitness
NZQA -
National College of Security
NCEA -
UNITEC
NCEA -
Mount Albert Grammar School