Giovanni Perin
BOAMBEE EAST,NSW
Summary
Diligent Customer Service Professional with extensive skills in oral and written communication, active listening and analytical problem-solving skills. I am committed to building and maintaining professional relationships.
Overview
29
29
years of professional experience
Work History
Customer Service Officer
Viridian Glass
02.2013 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Promoted company brand and unique offerings through personalized customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Customer Service Advisor
Centrelink
02.2011 - 08.2011
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about product.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Branch Manager
NAB
06.1994 - 08.2008
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with established internal controls and policies.
- Cash handling
- Supervision of staff
Education
Associate Diploma in Accounting - Accounting
Sydney Institute of Technolgy
Sydney, NSWSkills
- Account Management
- Upselling
- Documentation and Reporting
- Order Management
- Payment Processing
- Customer Support
- Data Entry
- Records Maintenance
- Competent in Word, Outlook and excel
Timeline
Customer Service Officer
Viridian Glass
02.2013 - Current
Customer Service Advisor
Centrelink
02.2011 - 08.2011
Branch Manager
NAB
06.1994 - 08.2008
Associate Diploma in Accounting - Accounting
Sydney Institute of Technolgy
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