Giovanni Piecoro
Prospect,SA
Summary
Flexible and focused team player with expertise in customer relationship management, strategic planning and time management. Considered highly knowledgeable in information technology and customer support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Claims Manager
Suncorp
Adelaide, SA
04.2019 - 03.2024
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Provided training and guidance on best practices for handling new and existing claims.
- Developed procedures to streamline the claims process, improving overall efficiency.
- Analyzed data from previous claims to identify trends and areas for improvement.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Identified potential fraud cases by conducting investigations into suspicious activity.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to claims processing.
- Collaborated with other departments to investigate potential coverage disputes or discrepancies.
- Negotiated settlement agreements between claimants and insurance companies when necessary.
Office Assistant
Cash Couriers
Adelaide, SA
07.2016 - 02.2019
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Customer Service and Sales
Telstra
Adelaide, SA
11.2011 - 03.2016
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Attended staff meetings to discuss new products or changes on policy or procedure.
- Helped customers find specific products, answered questions and offered product advice.
Education
CompTIA A+ Core 1 - Information Technology
Online
AdelaideCompTIA A+ Core 2 - Information Technology
Online
AdelaideCompTIA Network+ - Information Technology
Online
AdelaideCompTIA Security+ - Information Technology
Online
AdelaideCompTIA CySA+ - Information Technology
Online
AdelaideSkills
- MS Office Suite
- Networking
- Team motivation
- Relationship Building
- Decision-Making
- Employee engagement
- Time Management
- Adaptability/Flexibility
References
References available upon request.
Timeline
Claims Manager
Suncorp
04.2019 - 03.2024
Office Assistant
Cash Couriers
07.2016 - 02.2019
Customer Service and Sales
Telstra
11.2011 - 03.2016
CompTIA A+ Core 1 - Information Technology
Online
CompTIA A+ Core 2 - Information Technology
Online
CompTIA Network+ - Information Technology
Online
CompTIA Security+ - Information Technology
Online
CompTIA CySA+ - Information Technology
Online
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