Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Giovanni (John) Volpe

Lalor,VIC

Summary

Dynamic Administration Manager with a proven track record at VFS Produce Pty Ltd, excelling in staffing and recruitment while automating office operations. Expert in budget management and contract negotiation, I enhance team productivity and drive financial reporting accuracy, ensuring operational excellence and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Administration Manager (VFS Produce Epping).

VFS Produce Pty Ltd
Epping, VIC
12.2023 - Current
  • Determined staffing needs, conducted interviews, hired, and trained new employees.
  • Automated office operations to enhance accounts payable, customer correspondence, and data communications.
  • Negotiated contracts and terms with facilities and suppliers to secure favorable conditions.
  • Implemented software programs that streamlined departmental operations in Human Resources and Accounting.
  • Directed office personnel activities to ensure efficient workflow and productivity.
  • Tracked expenditures and analyzed data to produce budgets and financial reports.
  • Collaborated with IT on projects aimed at improving workflow processes across departments.

Senior Mortgage Broker

Capital Arena Finance Solutions Pty Ltd
Melbourne, Vic
12.2021 - 06.2023
  • Guided customers in selecting loans and lines of credit based on terms and benefits.
  • Assessed existing mortgages for refinancing or modification opportunities amid market changes.
  • Managed mortgage account portfolio, ensuring compliance with legal documentation requirements.
  • Developed presentations outlining advantages of various mortgage products.
  • Monitored lending regulations, industry trends, and market rates to inform decision-making.

Lending Area Manager

Westpac Banking Corp
Melbourne, Vic
01.2020 - 12.2021
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.

State Acquisition Manager Home Lending

Westpac Banking Corp
Melbourne, Vic
02.2016 - 12.2019
  • Monitored budgets and expenditures to ensure cost-effectiveness while upholding quality standards.
  • Streamlined communication channels to enhance information flow and expedite decision-making.
  • Analyzed business performance data and forecasted results for upper management's strategic planning.
  • Oversaw marketing initiatives that boosted brand awareness and increased sales.

Senior Business Development Manager

Westpac Banking Corp
Melbourne, Vic
06.2014 - 01.2016
  • Analyzed competitor activities to formulate strategies for increasing market share.
  • Oversaw regional and local sales teams to enhance operational performance.
  • Identified business development opportunities and executed strategies for client acquisition.
  • Managed sales pipeline from lead generation to contract closure.
  • Implemented CRM systems to track leads, manage accounts, and generate comprehensive reports.

Education

Diploma of Finance And Mortgage Broking - Banking and Finance

MFAA
Melbourne, VIC
02-2022

2021 Completed High School Diploma of Financial Services - Banking and Finance

Victorian RMIT
01-2015

High School Diploma -

Fawkner High School
Melbourne, VIC
11-1989

Skills

  • Staffing and recruitment
  • Budget management
  • Office automation
  • Contract negotiation
  • Data analysis
  • Project management
  • Customer service
  • Financial reporting
  • Team leadership
  • Hiring and training
  • Office administration
  • Inventory oversight

Languages

Italian
Elementary

Accomplishments

  • I have constantly won awards in my previous roles at Westpac regarding my customer services skills and performance over my 32 years of services.

Affiliations

  • Playing golf
  • Watching various sporting events
  • Family Outings

References

References available upon request.

Timeline

Administration Manager (VFS Produce Epping).

VFS Produce Pty Ltd
12.2023 - Current

Senior Mortgage Broker

Capital Arena Finance Solutions Pty Ltd
12.2021 - 06.2023

Lending Area Manager

Westpac Banking Corp
01.2020 - 12.2021

State Acquisition Manager Home Lending

Westpac Banking Corp
02.2016 - 12.2019

Senior Business Development Manager

Westpac Banking Corp
06.2014 - 01.2016

Diploma of Finance And Mortgage Broking - Banking and Finance

MFAA

2021 Completed High School Diploma of Financial Services - Banking and Finance

Victorian RMIT

High School Diploma -

Fawkner High School

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Giovanni (John) Volpe