Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Girija D

Tarneit,VIC

Summary

Experienced customer service representative with a passion for assisting others and resolving issues effectively. Proficient in communication and problem-solving, with a track record of providing excellent service and building positive relationships with customers. Skilled in using technology to streamline processes and ensure accuracy. Adaptable and quick to learn, with a commitment to continuous improvement. Seeking a role where I can leverage my skills to deliver outstanding service and contribute to a supportive team environment."

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Silicon Solar
Truganina, VIC
05.2023 - 03.2024
  • Responding to customer inquiries via phone, email, or in-person regarding solar products, installation services, pricing, and technical specifications.
  • Assisting customers with placing orders for solar panels, inverters, batteries, and other related products, ensuring accuracy and completeness.
  • Coordinating with customers and installation teams to schedule solar panel installations at convenient times for the customer.
  • Assisting customers with billing inquiries, processing payments, and resolving any billing discrepancies or issues.
  • Handling customer complaints and concerns in a professional and timely manner, working to resolve issues to the customer's satisfaction.
  • Following up with customers after installations or service calls to ensure satisfaction and address any further questions or concerns they may have.

Customer Service Representative

Dominos
Sunshine, VIC
02.2022 - 04.2023
  • Taking orders from customers over the phone, online, or in-person, ensuring accuracy and efficiency.
  • Responding to customer inquiries, concerns, and complaints regarding orders, delivery, menu items, and general information about the company.
  • Resolving customer issues promptly and professionally, including order mistakes, late deliveries, incorrect items, or unsatisfactory food quality.
  • Suggesting additional menu items or promotions to increase sales and enhance the customer's experience.
  • Assisting customers with tracking their orders, providing estimated delivery times, and updating them on the status of their order.
  • Processing payments for orders, including cash, credit/debit cards, and online transactions, while ensuring accuracy and security.
  • Coordinating with delivery drivers to ensure timely and accurate delivery of orders to customers.
  • Ensuring that orders are prepared according to Domino's standards for quality, freshness, and presentation.

Education

Master of Science - Telecommunications

Riga Technical University
Latvia
02-2021

Skills

  • Communication Skills
  • Problem-Solving
  • Product Knowledge
  • Empathy and Patience
  • Time Management
  • Computer Proficiency
  • Teamwork

Languages

English
Professional
Hindi
Professional
Telugu
Professional

References

References available upon request.

Timeline

Customer Service Representative

Silicon Solar
05.2023 - 03.2024

Customer Service Representative

Dominos
02.2022 - 04.2023

Master of Science - Telecommunications

Riga Technical University

Similar Profiles

CREATE PROFILE
Girija D