Girlie Bartolome
Bayview
Summary
Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication. Customer-oriented Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals.
Overview
26
26
years of professional experience
Work History
Senior Sales Consultant
Telstra
03.2015 - Current
- Used POS system to process sales, returns/repairs and online orders.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
- Mentored new sales associates to contribute to store's positive culture.
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Developed strong rapport with customers by understanding their needs and preferences.
- Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Established strong client relationships for increased customer loyalty and repeat business.
Service Checkout
Coles Supermarket
09.2010 - 02.2021
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Ensured compliance with all relevant health and safety regulations at the point of sale, including proper handling of food items and maintaining a clean environment.
- Streamlined the bagging process for customers'' purchases, ensuring items were properly protected while minimizing waste from excess packaging materials.
- Assisted in training new Checkout Service Associates to improve overall team performance.
- Resolved customer complaints, ensuring their concerns were addressed professionally and promptly.
- Performed regular audits on register tills, minimizing discrepancies in cash handling procedures.
Sercice Crew/Barista
Mc Donalds
09.2010 - 11.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Part Time/Freelance Real Estate Agent
Sonco Realty & Marketing Services Co.
05.2009 - 10.2009
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
Sales Agent
PLDT
07.2006 - 07.2007
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Store Supervisor
The D.I.Y Shop
12.2000 - 01.2005
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Service Crew
Red Ribbon Bakeshop
05.1999 - 10.1999
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Service Crew
Fruit Magic
12.1998 - 04.1999
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines
PhilippinesHigh School Diploma -
Don Alejandro Roces Sr. Vocational High School
Philippines03.1997
Dona Imelda Elementary School
Philippines03.1993
Skills
- Sales consultation
- Outbound sales calling
- Interpersonal and written communication
- Product and service knowledge
- Negotiation expertise
- Social Media
- Sales Presentations
Accomplishments
- Awarded as Telstra NT Team Member of the Year 2023
- Awarded as Coles Team Member Caring Passionately 2015
- Awarded as NT Google Ambassador Most Engage Regional Store
- Awarded as Telstra Customer Service & Advocacy Champion 2015
Hobbies
Love watching Talks on how to develop Sales skills, Well engage in Social Media, Love Photo and Video Editing, Keen to know all the latest gadgets
Additional Information
Gavin Gamston
Previous Telstra Director
Telstra Business Centre & Darwin Mitchell Centre
0407420000
Lily Mee Rahayu
Coles Manager
Darwin Mitchell Centre
0405032622
Heidi Ceba
Previous Mc Donalds Operation Manager
Palmerston,NT
04329553563
Timeline
Senior Sales Consultant
Telstra
03.2015 - Current
Service Checkout
Coles Supermarket
09.2010 - 02.2021
Sercice Crew/Barista
Mc Donalds
09.2010 - 11.2012
Part Time/Freelance Real Estate Agent
Sonco Realty & Marketing Services Co.
05.2009 - 10.2009
Sales Agent
PLDT
07.2006 - 07.2007
Store Supervisor
The D.I.Y Shop
12.2000 - 01.2005
Service Crew
Red Ribbon Bakeshop
05.1999 - 10.1999
Service Crew
Fruit Magic
12.1998 - 04.1999
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines
High School Diploma -
Don Alejandro Roces Sr. Vocational High School
Dona Imelda Elementary School
Similar Profiles
Sojad HydariSojad Hydari
Assistant Store Manager at TelstraAssistant Store Manager at Telstra
Karanveer SinghKaranveer Singh
Retail Assistant Manager at TelstraRetail Assistant Manager at Telstra
Kirstie HardingKirstie Harding
Salesperson at TelstraSalesperson at Telstra
James NaumovskiJames Naumovski
Telecommunications Technician at TelstraTelecommunications Technician at Telstra
Elizabeth BakerElizabeth Baker
Benefit Advisor at Allstate Insurance CompanyBenefit Advisor at Allstate Insurance Company