Gisela Labraga
Birchgrove,NSW
Summary
Proactive and adaptable, I excelled at Chatime by enhancing customer satisfaction and streamlining operations, showcasing my strong work ethic and problem-solving skills. Trained new staff with a continuous learning mindset, significantly contributing to a positive team environment and maintaining high cleanliness standards. Skilled in handling sensitive information and managing tasks efficiently at Navarra Venues.
Overview
3
3
years of professional experience
Work History
Boba Barista
Chatime
08.2022 - 04.2023
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Volunteer
Living Hope Church
06.2022 - 07.2024
- Supported underprivileged families and immigrants by distributing essential supplies and food to improve their living conditions.
- Improved accessibility to nutritious food for low-income families by volunteering in a food pantry and kitchen.
- Distributing packages, which included food, batteries and essential clothing to homeless individuals in the CBD area.
- Implemented and developed programs to address poverty and inequality in the school I attended and created a donations box for the church.
Admin
Navarra Venues
05.2021 - 08.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
High School Diploma -
MLC School
Burwood09-2024
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Strong work ethic
- Cleanliness and organization
- Adaptability in Fast-paced environments
- Continuous learning mindset
Languages
Italian
Professional Working
Spanish
Professional Working
Timeline
Boba Barista
Chatime
08.2022 - 04.2023
Volunteer
Living Hope Church
06.2022 - 07.2024
Admin
Navarra Venues
05.2021 - 08.2022
High School Diploma -
MLC School
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