Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

GISELA Rabanes-Ford

Summary

Hard working professional with 10+ year's experience in the hospitality industry. With proven knowledge of customer service, the ability to adapt to any working environment and produce exceptionally high standard whilst working as an individual within a team environment. Aiming to leverage my skills to successfully fill the position at your venue.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Marlin Coast AMCAL
06.2023 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Verified patient information to correctly dispense medications.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Updated computer system with current customer, payment and inventory information.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.

Bar Attendant

Sheraton Grand Mirage Resort, Port Douglas
01.2022 - 09.2023
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Operated POS system to collect payments from customers.
  • Assisted in setting up and breaking down bar area for special events.
  • Assisted wait staff with timely food delivery and guest requests.

Bar Attendant

Mirage Country Club
12.2021 - 06.2023
  • Responsible service of alcohol to all club members, resort guests and public patrons
  • Food service/ handling and preparing of hot pastries
  • Daily cash handling, charging to members accounts, room charge handling of resort guests and reconciling and handling of float
  • General maintenance and cleanliness of bar and entire venue
  • Barista experience and maintaining of coffee machine
  • Operated POS system to collect payments from customers.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted in setting up and breaking down bar area for special events.
  • Delivered food to customers at bar and tables.
  • Operated and closed down bar station according to sanitation regulations and safety standards.

Guest Services and Tourism Information

Trinity Links Resort
03.2020 - 01.2022
  • Providing a well-maintained presentation of the reception/ office and all guest areas
  • In charge of small café making coffees and toasted sandwiches
  • Completing check in and check out procedures and handling all guests' accounts
  • Organising tradesman for maintenance jobs
  • Booking of local tours for holiday guests
  • Staff rostering.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Maintained up-to-date knowledge of products and services offered.
  • Set and managed policies for concierge services and guest relations.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Skills

  • Point-of-Sale System
  • Processing Payments
  • Customer Service
  • Till Counting
  • Resolving Complaints
  • Attention to Detail
  • Cash Handling
  • Hospitality Background
  • Time Management

Certification

Current RSA certificate - 6580-7669-7453

Current RSG certificate - CR46433

Covid-19 Safety at Work

References

Jade Turner

Retail Manager

Marlin Coast AMCAL Pharmacy

4057 8944


Luciano Riberio

Lagoons Bar Supervisor

Sheraton Grand Mirage, Port Douglas

0422 473 156

Timeline

Pharmacy Assistant

Marlin Coast AMCAL
06.2023 - Current

Bar Attendant

Sheraton Grand Mirage Resort, Port Douglas
01.2022 - 09.2023

Bar Attendant

Mirage Country Club
12.2021 - 06.2023

Guest Services and Tourism Information

Trinity Links Resort
03.2020 - 01.2022

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GISELA Rabanes-Ford