Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Awards
Timeline
Generic

GISELE SROUR

Melbourne,VIC

Summary

Organised and reliable Law and Criminology student with experience as a Revenue Officer in local government and a strong background in customer service. Skilled in managing complex enquiries, preparing documentation, and handling sensitive information with discretion. Proven ability to communicate clearly, resolve issues efficiently, and support procedural compliance in high-volume environments. Seeking to contribute these skills in a paralegal or legal assistant role within a collaborative legal team.

Overview

6
6
years of professional experience

Work History

Rates and Revenue Officer

Hume City Council
07.2022 - Current
  • Responding to rate-related inquiries via phone and email, delivering prompt, efficient, and clear solutions to ensure customer satisfaction.
  • Assisting and guiding ratepayers in exploring payment options to settle outstanding rate debts, determining suitable repayment plans, and issuing payment books as required.
  • Managing property-related tasks such as processing acquisition and disposition notices, handling payment transfers across properties, and addressing fencing inquiries.
  • Liaising with ratepayers, debtors, government departments, real estate agents, external lawyers, and conveyancers.
  • Land information certificate processing and updates.
  • Updating and maintaining name details and other property information.
  • Adding waste orders and generating supplementary waste charges for properties as required.

VCE Tutor

Catholic Regional College
04.2022 - 03.2023
  • Taught a class of VCE legal studies students weekly.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.

Sales Assistant

Zoe's Kitchen
05.2022 - 08.2022

Operations Assistant

Bevilles Jewellers
11.2021 - 01.2022

Customer Service Team Member

KFC
06.2019 - 06.2021
  • Provided excellent customer service by greeting and assisting customers with orders.
  • Accurately processed orders and ensured timely food preparation according to KFC standards.
  • Maintained cleanliness in both kitchen and dining areas.
  • Trained and supported new staff members.
  • Resolved customer complaints efficiently and professionally.
  • Managed cash transactions and operated the register.
  • Ensured compliance with health and safety regulations.
  • Monitored and restocked inventory to maintain supply levels.
  • Communicated effectively with customers, colleagues, and management.

Education

Bachelor of Laws (Honours) and Bachelor of Criminology - Current -

Monash University
02.2022

Skills

  • Customer service
  • Problem solving
  • Legal research
  • Debt management
  • Payment processing
  • Data entry
  • Conflict resolution
  • Team collaboration
  • Time management
  • Oral communication
  • Microsoft Office proficiency
  • Attention to detail
  • Strong interpersonal communication

Volunteer Experience

  • Monash Law School Peer Mentor, Monash University, Meet weekly with mentors to guide and support first-year law students by offering academic and personal advice, facilitating discussions and activities, helping develop study habits and time management skills, providing information on university resources, and fostering a supportive, engaging community.
  • Volunteer, Fair Share, Provided assistance to the Fair Share food kitchen, helping prepare and distribute free, nutritious meals to those in need.

Extracurricular Activities

- Achieved a national age ranking of 12 in Victoria and won a national ranking points tournament at the MCC Glen Iris Valley Tennis Club. 

- Received the Sportsmanship Award at the Green Gully Tennis Club.Competed in Grade A and A Special local competitions for several years. Although no longer playing competitively, I still enjoy casual hits with friends.

- Knitting

- Baking

Awards

  • VCE Academic Award 90+ ATAR (2021)
  • VCE Unit 3/4 Legal Studies DUX (2021)
  • VCE Unit 3/4 English DUX (2021)
  • VCE Unit 3/4 Accounting DUX (2021)
  • VCE Unit 3 Accounting Academic Award (2021)
  • VCE Unit 3/4 Business Management DUX (2020)
  • VCE Units 1 and 2 Academic Achievement Award (19 A+ Scores) (2020)
  • VCE Unit 1 & 2 Business Management Academic Award (2019)

Timeline

Rates and Revenue Officer

Hume City Council
07.2022 - Current

Sales Assistant

Zoe's Kitchen
05.2022 - 08.2022

VCE Tutor

Catholic Regional College
04.2022 - 03.2023

Operations Assistant

Bevilles Jewellers
11.2021 - 01.2022

Customer Service Team Member

KFC
06.2019 - 06.2021

Bachelor of Laws (Honours) and Bachelor of Criminology - Current -

Monash University

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GISELE SROUR