GISELLE ALBUQUERQUE LOPES
MILE END,SA
Summary
Dynamic Customer Service Executive with proven expertise in customer engagement and relationship management, honed at British Airways and 3 Global Services. Excelled in team collaboration and call center operations, significantly enhancing client satisfaction. Skilled in complaint handling and customer needs assessment, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
British Airways
08.2006 - 05.2012
Meet and greet First Class and Premium passengers at the airport
Customer Service Executive
3 Global Services
03.2005 - 05.2006
Attending to calls and answering quaries . American and British customers.
Education
Bachelor in Education - BeD
Mumbai University
Mumbai ,India04-2006
Bachelor of Science - Science
Mumbai University
Mumbai, India03-2005
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Client engagement
- Call center experience
- Customer needs assessment
- Call center operations
Languages
English
Full Professional
Hindi
Professional Working
Marathi
Limited Working
Gujarati
Limited Working
Interests
Kitchen work
Baking
- Participating in cultural exchange programs and homestays
- Enjoy participating in [activity] for overall physical and mental well-being
- Community Cleanup
- Participating in local clean-up initiatives
- DIY and Home Improvement
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Customer Service Executive
British Airways
08.2006 - 05.2012
Customer Service Executive
3 Global Services
03.2005 - 05.2006
Bachelor in Education - BeD
Mumbai University
Bachelor of Science - Science
Mumbai University
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