GISELLE COLLIER
KEDRON,QLD
Summary
As a dynamic customer services and administrative professional with over 20 years of experience, I am actively pursuing a position within a collaborative team where I can leverage my strong communication skills, adept problem-solving abilities, and extensive administrative experience. With a keen eye for detail and a proven track record in business development, I am poised to contribute not only to the seamless functioning of administrative tasks but also to elevate the team's success through strategic event planning and execution. My commitment to boosting efficiency and productivity aligns seamlessly with my passion for creating memorable events, making me a valuable asset to any organization
Overview
24
24
years of professional experience
Work History
Assurance Co ordinator
Queensland Urban Utilities
12.2014 - 10.2022
- In this dynamic role, I was responsible for orchestrating the schedules of five Assurance Officers, I meticulously coordinated audits for both Minor and Major New Connections, ensuring compliance with our Water network standards.
- My role extended beyond internal coordination, as I actively engaged with key stakeholders in the Development Industry. By facilitating effective communication and providing expert guidance, I played a pivotal role in assisting stakeholders to realize their objectives.
- Operating in a fast-paced environment, I contributed to the seamless integration of compliance processes, fostering success for both the organization and its external partners.
- Interpretation of minor to major water design plans
Technical Officer, Standard Connections
Queensland Urban Utilities
09.2014 - 12.2014
- Review and approval of standard connection applications to our water network for Developer Customers
Customer Advocate, New Connections
Queensland Urban Utilities
09.2012 - 09.2014
- This role was established to enhance the overall customer experience within the New Connections Team. I played a crucial role in addressing customer inquiries and troubleshooting issues spanning from the design phase to construction and project completion.
- Additionally, I took on the responsibility of approving permits required for work on our assets, ensuring a streamlined and efficient process for both our team and external stakeholders.
Office Administrator
Diversified Mining Services (Corporate Head Office)
01.2012 - 06.2012
- Responsible for day to day running of whole office (2 floors), ad hoc PA, travel for over 40 Brisbane based staff, accounts payable duties, reconciliation of over 65 credit cards monthly
Florist, wedding and event decorator
Enchanted Occasions
10.2010 - 12.2011
- Assisted in opening and developing Wedding and Event, Floristry and Balloon business
Functions Assistant Manager and Bar Attendant
JP's Function Centre
09.2009 - 07.2012
- Assist in semng up of func1ons - cocktail through to sit down service for 150 people
Personal Assistant to Northern Regional Manager
Aon Financial Planning And Protection
04.2007 - 09.2010
- Day to day management of the Regional Manager to QLD and northern NSW for a busy Financial Planning Licensee looking after Diamond, Ruby and Sapphire self employed Advisers
Reception / Personal Assistant Managing Director
United Financial Services
09.2004 - 04.2007
- Frontline direct communication with clients, brokers and staff to assist with completion of brokered loans
- Personal Assistant duties for the Managing Director QLD
Administration Assistant
Parent Aide Unit, Royal Children's Hospital
01.2000 - 09.2004
- I performed administrative duties for a non-profit volunteer organisation dedicated to supporting families facing hardship and difficulties. My responsibilities included the coordination of a team of over 45 volunteers simultaneously, ensuring smooth and effective operations to provide assistance to those in need
Telebet Operator
TAB QLD
09.1998 - 04.2000
- High level incoming calls and customer service
Education
Certificate III in Floristry -
Park Floristry School
01.2010
Responsible Service of Alcohol Certificate -
01.2009
Certificate IV Office Administration -
Specialised Training Services
01.2002
Certificate III in Tourism -
Sarina Russo
01.1999
Completion of year 12 -
St Margaret's Anglican Girls School
Skills
- Client Care and Customer Service: Over two decades of expertise in delivering exceptional client care and customer service, ensuring satisfaction and building lasting relationships
- Strategic Business Development: Proven skills in strategic business development, contributing to growth and fostering valuable client connections
Professional Skills:
- Event Planning and Execution: Adept in planning, organizing, and flawlessly executing events, ensuring seamless and memorable experiences
- Travel Coordination: Proficient in comprehensive travel management, including itinerary and accommodation planning, to facilitate smooth and efficient trips
- Administrative Excellence: Demonstrated high-level clerical and computer skills, proficient in Word, Excel, PowerPoint, and Outlook, contributing to efficient administrative operations
Accomplishments
- Recipient of CEO customer service award (2016)
- Multiple commendations received, including from customers, peers and customer services management team
- Invited to become an Observer in the CEO Innovation Hour Group
- Part of a team that bought our NPS (Net Promoter Score) from 32% to 86% in less than one year (2012 – 2013)
References
- Michael Smythe Portfolio Lead Urban Utilities 0419 651 103
- Wayde Erskine Senior Assurance Officer Urban Utilities 0414 668 404
Timeline
Assurance Co ordinator
Queensland Urban Utilities
12.2014 - 10.2022
Technical Officer, Standard Connections
Queensland Urban Utilities
09.2014 - 12.2014
Customer Advocate, New Connections
Queensland Urban Utilities
09.2012 - 09.2014
Office Administrator
Diversified Mining Services (Corporate Head Office)
01.2012 - 06.2012
Florist, wedding and event decorator
Enchanted Occasions
10.2010 - 12.2011
Functions Assistant Manager and Bar Attendant
JP's Function Centre
09.2009 - 07.2012
Personal Assistant to Northern Regional Manager
Aon Financial Planning And Protection
04.2007 - 09.2010
Reception / Personal Assistant Managing Director
United Financial Services
09.2004 - 04.2007
Administration Assistant
Parent Aide Unit, Royal Children's Hospital
01.2000 - 09.2004
Telebet Operator
TAB QLD
09.1998 - 04.2000
Certificate III in Floristry -
Park Floristry School
Responsible Service of Alcohol Certificate -
Certificate IV Office Administration -
Specialised Training Services
Certificate III in Tourism -
Sarina Russo
Completion of year 12 -
St Margaret's Anglican Girls School
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