Giselle Santos
Brisbane,QLD
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant, experience building community and developing social skills through incremental therapeutic techniques. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Worker
ILS INDIVIDUALISED LIFESTYLE
04.2023 - Current
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Hair Salon Assistant
ELLA&JADE HAIR SALON
07.2019 - 04.2023
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
Credit Control Manager
CIA LIBRA
07.2010 - 08.2019
- Improved credit control processes by implementing effective risk assessment strategies and monitoring procedures.
- Reduced outstanding debts with consistent follow-ups and negotiation skills, fostering strong client relationships.
- Streamlined credit management operations by developing and implementing efficient automated systems.
- Enhanced cash flow through timely collection of accounts receivable and diligent tracking of delinquent accounts.
Education
Certificate III - HAIRDRESSING MANAGEMENT
DEMI INTERNATIONAL
Brisbane, QLD09.2023
CERTIFICATE III IN HAIRDRESSING - HAIRDRESSING
DEMI INTERNATIONAL
Brisbane, QLD07.2022
Certificate III - HR
PACIFIC COLLEGE BRISBANE
Brisbane, QLD02.2021
BACHELOR IN LAW - LAW
UNESUL FACULDADES INTEGRADAS EXTREMO SUL DA BAHIA
BRAZIL12.2014
DIPLOMA OF BUSINESS AND MARKETING - Business
MARCELO SILVA GUIMARAES UNIVERSITY
BRAZIL07.2005
Skills
- Emotional Support
- Daily Living Support
- Troubleshooting
- Documentation Abilities
- Decision-making
- Adaptability and flexibility
- Health and safety awareness
- Effective communication
- Goal setting
- Community integration
- Team collaboration
- Conflict resolution
- Problem-solving abilities
- Budgeting and financial management
- Empathy and understanding
- Organizational skills
Certification
NDIS Induction Module
FIRST AID AND CPR
Diversity and Discrimination
Blue and Yellow Card
Professional Boundaries NDIS
Support Decision Making NDIS
Food Safety for Disability Support Workers NDIS
Incident Reporting NDIS
Timeline
Support Worker
ILS INDIVIDUALISED LIFESTYLE
04.2023 - Current
Hair Salon Assistant
ELLA&JADE HAIR SALON
07.2019 - 04.2023
Credit Control Manager
CIA LIBRA
07.2010 - 08.2019
Certificate III - HAIRDRESSING MANAGEMENT
DEMI INTERNATIONAL
CERTIFICATE III IN HAIRDRESSING - HAIRDRESSING
DEMI INTERNATIONAL
Certificate III - HR
PACIFIC COLLEGE BRISBANE
BACHELOR IN LAW - LAW
UNESUL FACULDADES INTEGRADAS EXTREMO SUL DA BAHIA
DIPLOMA OF BUSINESS AND MARKETING - Business
MARCELO SILVA GUIMARAES UNIVERSITY
NDIS Induction Module
FIRST AID AND CPR
Diversity and Discrimination
Blue and Yellow Card
Professional Boundaries NDIS
Support Decision Making NDIS
Food Safety for Disability Support Workers NDIS
Incident Reporting NDIS
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