Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giselle Tallarida

Wyndham Vale

Summary

Experienced with administrative support, office management, and coordination of daily operations. Utilizes strong communication and organizational skills to maintain efficient workflows and support team objectives. Knowledge of office software, scheduling, among other skills to ensure smooth office operations.

Overview

30
30
years of professional experience

Work History

Clerical Officer

Austramax
10.2003 - 12.2025
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported management with daily administrative tasks, enabling them to focus on strategic decision making.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained employee files in accordance with company policies and legal requirements.
  • Responded to inquiries from callers seeking information.
  • Completed bi-weekly payroll for company employees.

Administrations Officer

All Traffic Management Services
02.2020 - 02.2025
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.
  • Aided colleagues, managers, and customers through regular communication and assistance.

Senior Hairdresser

Romeo’s Hair Studio
03.2012 - 04.2019
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
  • Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.

Contract-PA

Superannuation in Australia Today PTY LTD
02.2014 - 12.2014
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Owner

Caraffa Pizza/Pasta Restaurant
09.1998 - 11.2002
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Clerical Duties

Don Emilio’ Bakehouse (Trading as Della Rosa)
10.1995 - 06.1996
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
  • Developed strong relationships with vendors, negotiating favorable contracts that benefited the company''s bottom line.
  • Enhanced customer satisfaction with prompt responses to inquiries and professional problem-solving skills.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Edited and proofread documents for accuracy and completeness.

Education

Certificate IV - Business Administration

Open Colleges (on-line)
Sydney, NSW
12-2025

Certificate III - Hairdressing

Melbourne College of Hair And Beauty
Melbourne, VIC
12-2012

Diploma - Professional Writing And Editing

Australian College of Journalism (on-line)
Sydney, NSW
06-1998

Skills

  • Accurate data entry

  • Clear spoken communication

  • Proficient in Microsoft Office

  • Schedule management

  • Document organization

  • Confidentiality handling

  • Accounts payable and receivable processing

  • Client support

  • Administrative assistance

  • Microsoft Office Suite

  • Client relations

Languages

Italian
Full Professional

Timeline

Administrations Officer

All Traffic Management Services
02.2020 - 02.2025

Contract-PA

Superannuation in Australia Today PTY LTD
02.2014 - 12.2014

Senior Hairdresser

Romeo’s Hair Studio
03.2012 - 04.2019

Clerical Officer

Austramax
10.2003 - 12.2025

Owner

Caraffa Pizza/Pasta Restaurant
09.1998 - 11.2002

Clerical Duties

Don Emilio’ Bakehouse (Trading as Della Rosa)
10.1995 - 06.1996

Certificate IV - Business Administration

Open Colleges (on-line)

Certificate III - Hairdressing

Melbourne College of Hair And Beauty

Diploma - Professional Writing And Editing

Australian College of Journalism (on-line)

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Giselle Tallarida