Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Gissel Otero

Melbourne,VIC

Summary

Proven track record in enhancing guest satisfaction and streamlining operations demonstrated during tenure at Crown Melbourne. Skilled in housekeeping and guest relations, I excel in teamwork and quality control, significantly reducing guest complaints. Expertise in sales assistance at Motorcycle Parts LF further showcases my ability to drive sales through exceptional service and support. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

3
3
years of professional experience

Work History

Room Attendant

Crown Melbourne
06.2023 - Current
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.

waitress

atlantic group
melbourne , victoria
09.2022 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sales Assistant

Motorcycle Parts LF
08.2021 - 08.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.

Education

Certificate IV - Entrepreneurial Studies

Insight Academic Business School
Melbourne, VIC
07.2025

BBA - Business Administration

Univerity of Antioquia
Medellin, COL
12.2024

Skills

  • Hospitality industry
  • Guest Relations
  • Guest Service and Support
  • Quality Control
  • Attention to Detail
  • Goal-Oriented
  • Stock management
  • Cash Handling
  • Customer Service
  • Friendly and Helpful
  • Reliable and Responsible
  • Adaptable and Flexible
  • Store Opening and Closing
  • Sales and Promotions
  • Computer Proficiency and Microsoft Office

Hobbies

- Wellness Enthusiast: Engage in regular yoga and meditation practices to promote physical and mental well-being.

- Recreation and Fitness: Enjoy skating as a recreational activity that contributes to your fitness and coordination skills.

- Culinary Enthusiast: Passionate about experiencing diverse cuisines and atmospheres by visiting cafes and restaurants.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Room Attendant

Crown Melbourne
06.2023 - Current

waitress

atlantic group
09.2022 - Current

Sales Assistant

Motorcycle Parts LF
08.2021 - 08.2022

Certificate IV - Entrepreneurial Studies

Insight Academic Business School

BBA - Business Administration

Univerity of Antioquia

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Gissel Otero