Gistain Giuca-Segal
Aitkenvale,Australia
Summary
Dynamic individual with hands-on experience in Horticulture/Customer Experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice Gardener
Townsville City Council
02.2024 - Current
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Trolley Collector & Cleaner
Coles
11.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Enhanced equipment performance by conducting thorough cleaning and detailing tasks.
Customer Service Representative (CSR)
BP Aitkenvale
06.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Customer Service Representative
Target The Willows
03.2020 - 06.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Assistant
McDonalds
08.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Delicatessen Assistant
IGA
09.2014 - 02.2016
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Increased deli sales through effective merchandising and attractive displays.
- Collaborated with team members to maintain smooth deli operations during peak hours.
Education
Accounting
James Cook University
Townsville, QLDHigh School Diploma -
Townsville State High School
Townsville, QLD12.2019
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Critical Thinking
Active Listening
Certification
- First Aid Certificate, 2024.
- CPR Certificate, 2024.
- Maintain chainsaws, 2024.
- Trim and Cut Felled Trees, 2024.
- Trim trees using a Pole Saw, 2024.
- Construction Induction (White Card), 2024.
References
Kylie - Store Manager at BP Aitkenvale
Ph: 0404 394 449
Allie Gubb - Team Member at Coles Deeragun
Ph: 0421 498 300
Timeline
Apprentice Gardener
Townsville City Council
02.2024 - Current
Trolley Collector & Cleaner
Coles
11.2022 - 12.2023
Customer Service Representative (CSR)
BP Aitkenvale
06.2021 - 11.2022
Customer Service Representative
Target The Willows
03.2020 - 06.2021
Customer Service Assistant
McDonalds
08.2019 - 03.2020
Delicatessen Assistant
IGA
09.2014 - 02.2016
Accounting
James Cook University
High School Diploma -
Townsville State High School
- First Aid Certificate, 2024.
- CPR Certificate, 2024.
- Maintain chainsaws, 2024.
- Trim and Cut Felled Trees, 2024.
- Trim trees using a Pole Saw, 2024.
- Construction Induction (White Card), 2024.
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