Gita Madhuri
Footscray,VIC
Summary
Well-qualified Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Specialist-TES VMS
Randstad off shore Services
10.2023 - 01.2024
- Supports all data centers; Creates new vms, adds additional resources, and maintains optimal operation
- Calculate bill/pay rates and update as per client markups
- Interact with various account managers and ensure proper communications across all assigned accounts.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Analyzed marketing data and trends to identify opportunities for improvement
- Monitored industry trends to adapt strategies accordingly
- Evaluated customer needs and feedback to drive product and service improvements
- Supported creation of detailed, technical financial models to value potential acquisition targets
HR Assistant
Amazon Development Center
07.2020 - 10.2023
- Achieved departmental objectives by collaborating with staff to share and implement best practices
- Provided troubleshooting and technical assistance in use of People Admin system
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Supported coordination of benefits open enrollment activities and process.
Technical Support Analyst
Lead Winner Corp Pvt Limited
12.2019 - 06.2020
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems
- Improved customer satisfaction by providing timely and accurate technical support to endures.
- Enhanced team productivity by sharing knowledge, resources, and best practices with colleagues
- Collaborated with vendors to locate replacement components and resolve advanced problems
Trainee Software Engineer
Enhops Solutions Pvt Ltd
05.2016 - 08.2016
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
- Effectively communicated complex technical concepts to non-technical stakeholders, aiding in informed decision-making throughout project lifecycle
- Contributed to project success by consistently meeting deadlines and delivering high-quality work within budget constraints
Skills
- File Maintenance
- Record preparation
- Recruitment Management
- Training Coordination
- Payroll Administration
- HRIS database management
- Human Resources Management System HRMS
- Problem-solving aptitude
- Multitasking Abilities
- Technical Support
- Payroll Processing
- Microsoft Office
Timeline
Specialist-TES VMS
Randstad off shore Services
10.2023 - 01.2024
HR Assistant
Amazon Development Center
07.2020 - 10.2023
Technical Support Analyst
Lead Winner Corp Pvt Limited
12.2019 - 06.2020
Trainee Software Engineer
Enhops Solutions Pvt Ltd
05.2016 - 08.2016
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