GITHINJI GITHINJI
Melbourne
Summary
Dynamic individual with experience in technical customer service, project delivery and technical sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Engineer
Switch Telecom
03.2020 - Current
- Streamlining the sales process for increased efficiency, collaborating closely with the sales team to develop tailored network and VoIP solutions.
- Managing a diverse portfolio of more than 100 accounts while ensuring timely communication and effective problem resolution.
- Increased customer satisfaction by effectively addressing technical concerns and providing product recommendations.
- Effectively collaborating with industry partners such as NBN, AAPT, Cisco and Telstra to ensure quality project delivery within the time, scope, and budget constraints.
- Reviewing and working closely with existing accounts on sales and marketing including analysis of marketing spend, designing and implementing tactics to impact top line revenue.
- Proven time management and organisational skills honed by managing up to 10 projects simultaneously with detailed technical requirements such as network upgrades and office relocations.
- Managing multiple senior stakeholders using effective communication and negotiation acumen to achieve project delivery outcomes.
Project Engineer
Switch Telecom
01.2019 - 03.2020
- Understanding of data networking (L3 and L2 networking, transport technology, and routing protocols).
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Increased project efficiency by streamlining processes and implementing innovative solutions.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Improved communication among stakeholders through regular updates and meetings.
IT Help Desk Agent
RMIT UNIVERSITY
01.2017 - 12.2018
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined help desk processes for increased efficiency and faster response times.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
- Collaborated with cross-functional teams to address complex system-wide issues.
- Developed strong working relationships with clients, providing exceptional customer service.
Education
Bachelor of Business Information Systems -
RMIT University
2018
Skills
- Account management
- Sales Analysis
- SD-WAN
- SASE
- Networks and VOIP
- Stakeholder management
- Sales Analysis
- Converting Leads
- Project delivery
- Technological literacy
- Oral and written communication
Certification
Palo Alto Networks System Engineer (PSE) - Secure Access Service Edge Professional (SASE)
Cradlepoint Certified Sales Associate (CPCSA)
Timeline
Sales Engineer
Switch Telecom
03.2020 - Current
Project Engineer
Switch Telecom
01.2019 - 03.2020
IT Help Desk Agent
RMIT UNIVERSITY
01.2017 - 12.2018
Bachelor of Business Information Systems -
RMIT University
Palo Alto Networks System Engineer (PSE) - Secure Access Service Edge Professional (SASE)
Cradlepoint Certified Sales Associate (CPCSA)
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