Gitta Libby

Summary

Dynamic individual with hands-on experience in Administration and bookkeeping operating own business for 19 years and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, versatility, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

years of professional experience

Work History

Company Director of Own Travel Booking Agency

Outback-Xplorer Pty Ltd.

10.2006 - Current

Founded Company offering Safari Vehicles in Southern Africa to customers in Europe
Developing and managing marketing strategies to attract new clients and increase overall business revenue.
Manage and maintain website ensuring all quoted prices are entered correctly
Develop Promotions to increase revenue
Process all customers personal information with utmost confidentiality
Streamlined reservation procedures for faster service and improved customer experience.
Continuously assessing competitor offerings to stay ahead of industry trends and maintain a competitive edge in the marketplace.
Managing all bookkeeping, data entry and lodging Business Activity Statements

Motorhome Rental Reservation Agent

Apollo Motorhomes

04.2005 - 09.2006

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Processed Email Travel agent booking inquiries in 3 languages applying correct commission levels
extremely high conversion of quotes into bookings

Airline Customer Service Agent

Swiss International Airlines

09.2000 - 04.2005

Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
Demonstrated strong communication skills in 3 languages when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
Maintained high levels of accuracy in data entry, ensuring all reservation details were correct
Assisted in the development of marketing materials and promotions to boost company visibility and attract new customers.
Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
Expert level in managing the redemption of Frequent Flyer Points

Personal Assistant

Stadt Bielefeld, Municipal Government

06.1987 - 06.2000

Maintained appropriate filing of personal and professional documentation.
Responded to emails and other correspondence to facilitate communication
Improved time management of the executive through effective prioritization and organization of tasks.
Maintained confidentiality and discretion while handling sensitive information relevant to local government operations and clients.
Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Coordinated appointments with attention to detail ensuring successful execution.
Facilitated smooth office operations
Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
translator when liaising with government executives from the twin town of Rochdale, UK

Education

High School Diploma -

Realschule Heepen

Bielefeld Germany

Three Year Training As A Personal Assistant