Gitta Libby
Summary
Dynamic individual with hands-on experience in Administration and bookkeeping operating own business for 19 years and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, versatility, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
38
38
years of professional experience
Work History
Company Director of Own Travel Booking Agency
Outback-Xplorer Pty Ltd.
10.2006 - Current
- Founded Company offering Safari Vehicles in Southern Africa to customers in Europe
- Developing and managing marketing strategies to attract new clients and increase overall business revenue.
- Manage and maintain website ensuring all quoted prices are entered correctly
- Develop Promotions to increase revenue
- Process all customers personal information with utmost confidentiality
- Streamlined reservation procedures for faster service and improved customer experience.
- Continuously assessing competitor offerings to stay ahead of industry trends and maintain a competitive edge in the marketplace.
- Managing all bookkeeping, data entry and lodging Business Activity Statements
Motorhome Rental Reservation Agent
Apollo Motorhomes
04.2005 - 09.2006
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Processed Email Travel agent booking inquiries in 3 languages applying correct commission levels
- extremely high conversion of quotes into bookings
Airline Customer Service Agent
Swiss International Airlines
09.2000 - 04.2005
- Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
- Demonstrated strong communication skills in 3 languages when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
- Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
- Maintained high levels of accuracy in data entry, ensuring all reservation details were correct
- Assisted in the development of marketing materials and promotions to boost company visibility and attract new customers.
- Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
- Expert level in managing the redemption of Frequent Flyer Points
Personal Assistant
Stadt Bielefeld, Municipal Government
06.1987 - 06.2000
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to local government operations and clients.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated appointments with attention to detail ensuring successful execution.
- Facilitated smooth office operations
- Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- translator when liaising with government executives from the twin town of Rochdale, UK
Education
High School Diploma -
Realschule Heepen
Bielefeld GermanyThree Year Training As A Personal Assistant
Bielefeld GermanySkills
- Exceptional administrations skills with outstanding attention to detail and accuracy, especially in data entry
- Web design and Website maintenance
- Multi Lingual
- Proficient in MYOB, QuickBooks, and Xero for financial management
- Self motivated and great team worker
- Great time management ability
- Fast learner
- First Aid Trained
Timeline
Company Director of Own Travel Booking Agency
Outback-Xplorer Pty Ltd.
10.2006 - Current
Motorhome Rental Reservation Agent
Apollo Motorhomes
04.2005 - 09.2006
Airline Customer Service Agent
Swiss International Airlines
09.2000 - 04.2005
Personal Assistant
Stadt Bielefeld, Municipal Government
06.1987 - 06.2000
High School Diploma -
Realschule Heepen
Three Year Training As A Personal Assistant
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