I am a reliable, honest and motivated person. I am an enthusiastic support worker and I enjoy being part of a successful and productive team. I am quick to grasp new ideas, concept and problem solving. I can work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of times. I apply myself readily to all tasks with a desire to succeed. My work ethic is exemplary, and my integrity is impeccable. I am more than willing to undergo any further training deemed necessary to ensure the success of any position to which I am appointed to.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cleaner
Allity
, Vic
09.2023 - Current
Swept sidewalks and driveways of debris.
Emptied wastebaskets and replaced liners.
Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Maintained cleaning equipment and materials in a safe and sanitary working condition.
Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Provided assistance with laundry services when needed.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Sanitized frequented areas and equipment using approved supplies.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Traffic Controller
Go Traffic
Geelong, VIC
01.2020 - 08.2022
Improved client independence by developing personalized support plans tailored to individual needs and goals
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
Provide transport to help service users to access medical and specialist appointments, social outings, shops and the community
Domestic Assistance: In support of the participants care plan, undertake household duties namely vacuuming, mopping, dusting, laundry, cleaning of bathroom and toilet, food preparation and shopping assistance
Assist with meal preparation and ordering, general maintenance of the facility such as making beds, undertake laundry duties and transport clients when required
Manual handling and/or the use of equipment to support mobility (wheelchairs or hoists).
Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
Provided assistance to motorists who experienced difficulty navigating through congested areas.
Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
Assisted law enforcement officers with crowd control measures at large scale events held in busy urban centers.
Monitored and coordinated traffic during power outages and emergencies.
Customer Service Assistant
Barwon Head
02.2020
Customer service, product knowledge and merchandising
Opening and closing procedures and POS operation
Team communication and goal achievement
Adhering to Food Safety guidelines, storage, cooking, presentation and cleaning schedule
Processed customer enquiries and complaints in a timely manner.
Customer Service Cashier
coles
Darwin, NT
01.2015 - 12.2019
Cleaning office
Vacuuming
French map
Mopping floors
Changing bins
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting
Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs
Enhanced patient comfort by providing compassionate and attentive personal care
Assisted clients with daily living activities, promoting independence and wellbeing
Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
Assisted clients with daily living needs to maintain self-esteem and general wellness
Assisted with daily living activities, running errands, and household chores
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
Cooked meals and assisted patients with eating tasks to support healthy nutrition
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Provided excellent customer service by helping customers locate items they were looking for.
Resolved customer complaints in a professional manner.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Processed credit card transactions accurately and efficiently.
Answered incoming phone calls from customers regarding product availability or store locations.
Operated cash registers to process payments for goods and services.
Night Shift Cleaner Supervisor
Westfield Geelong shopping centre
Geelong, VIC
03.2016 - 05.2018
Supervises cleaners to carry out their duties
Inspects the work area cleaned by cleaners
Manages work schedule of cleaners and reallocate work to cover absences
Ensures all cleaning equipment is well maintained and is safe for use
Reduced the spread of germs and bacteria with consistent sanitization of high-touch areas such as door handles and light switches
Streamlined night shift duties by effectively prioritizing tasks according to urgency and importance.
Report any damages or maintenance needs to supervisor immediately.
Assist with special projects as requested by supervisor or management team.
Follow safety protocols while operating machinery used for cleaning purposes.
Maintain a clean environment by removing cobwebs from walls and ceilings.
Resolved customer complaints in a professional manner when necessary.
Inspect equipment used during cleaning process to ensure it is functioning properly.
Respond to requests for cleaning spills or messes in a timely manner.
Perform additional duties assigned by supervisor or management team.
Check all public areas throughout shift to ensure they are kept clean at all times.
Ensure that hazardous materials are handled appropriately according to safety regulations.
Keep log of completed tasks for review by management.
Receptionist
Brisbane City Council
Brisbane, QLD
02.2013 - 08.2014
Screening all incoming phone calls & assisting all clients at front counter desk
Collection distribution recording and posting of daily mail and correspondence for the department
Provision of quality customer service & receptionist duties to stakeholders
General administrative duties, filing; organization of appointments and paperwork.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Maintained an organized filing system of confidential client information in accordance with company policy.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Assisted with special projects assigned by management when required.
Education
Certificate IV - Disability Studies
Wiiledu
04-2024
Yeronga High
01.2013
Skills
Personal Carer Skills
Disability Support Worker Skills
Home and Community Care Skills
Administration skills
Certificate IV in Disability support
First Aid & CPR
Working with children check
Driving licence
Police check
Fully vaccinated (Certificate)
NDIS Screening Check
Reliability
Heavy Lifting
Infection Control
Medication Administration
Behavior Support Plans
Cultural Competency
Attention to Detail
Excellent Communication
Written Communication
Problem-Solving
Active Listening
Professionalism
Time Management
Food Preparation
Customer Service
Multitasking and Organization
Cleaning and organization
Willing to Learn
Excellent customer service skills
Certification
Certificate IV in Disability support
First Aid & CPR
Working with children check
Driving licence
Police check
Fully vaccinated (Certificate)
NDIS Screening Check
Trainingandqualifications
2019, White Card, Edway @ Go Traffic
2019, RIIWHS205D- Control traffic with stop-slow bat
2019, RIIWHS302D- Implement traffic management plan
2019, Level 1 Food Handlers Certificate - Clear to Work, Go Training - Newtown, Geelong
2017, Diploma in education and care
2014, Certificate II in Information, Digital Media and Technology, Brisbane
2014, Certificate II In Business, Brisbane
2013, Year 12 Certificate in Education, Yeronga State High School - Queensland
Osumane Tarlawally, Manager at go traffic, 0478 675 608
Affiliations
am a dedicated single mother who works tirelessly to provide nurturing and stable environment for my children. despite the challenges i faces, am a pillar of strength and determination. i balance multiple role as a caregiver, provider and emotional support system for my children. as a working single mother, i manage my job responsibilities while i also prioritizing quality time with my children. i ensures that my children needs are met, from education to emotional wellbeing. i am resourceful and creative in finding solution to everyday obstacles, demonstrating my adaptability and problem solving skills.