Summary
Overview
Work History
Education
Skills
Certification
Trainingandqualifications
References
Affiliations
Languages
Timeline
Generic

Gitta Mansaray

Stain Albans Park,VIC

Summary

  • I am a reliable, honest and motivated person. I am an enthusiastic support worker and I enjoy being part of a successful and productive team. I am quick to grasp new ideas, concept and problem solving. I can work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of times. I apply myself readily to all tasks with a desire to succeed. My work ethic is exemplary, and my integrity is impeccable. I am more than willing to undergo any further training deemed necessary to ensure the success of any position to which I am appointed to.
  • Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
  • Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cleaner

Allity
, Vic
09.2023 - Current
  • Swept sidewalks and driveways of debris.
  • Emptied wastebaskets and replaced liners.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Provided assistance with laundry services when needed.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Traffic Controller

Go Traffic
Geelong, VIC
01.2020 - 08.2022
  • Improved client independence by developing personalized support plans tailored to individual needs and goals
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
  • Provide transport to help service users to access medical and specialist appointments, social outings, shops and the community
  • Domestic Assistance: In support of the participants care plan, undertake household duties namely vacuuming, mopping, dusting, laundry, cleaning of bathroom and toilet, food preparation and shopping assistance
  • Assist with meal preparation and ordering, general maintenance of the facility such as making beds, undertake laundry duties and transport clients when required
  • Manual handling and/or the use of equipment to support mobility (wheelchairs or hoists).
  • Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
  • Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
  • Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
  • Provided assistance to motorists who experienced difficulty navigating through congested areas.
  • Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
  • Assisted law enforcement officers with crowd control measures at large scale events held in busy urban centers.
  • Monitored and coordinated traffic during power outages and emergencies.

Customer Service Assistant

Barwon Head
02.2020
  • Customer service, product knowledge and merchandising
  • Opening and closing procedures and POS operation
  • Team communication and goal achievement
  • Adhering to Food Safety guidelines, storage, cooking, presentation and cleaning schedule
  • Processed customer enquiries and complaints in a timely manner.

Customer Service Cashier

coles
Darwin, NT
01.2015 - 12.2019
  • Cleaning office
  • Vacuuming
  • French map
  • Mopping floors
  • Changing bins
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs
  • Enhanced patient comfort by providing compassionate and attentive personal care
  • Assisted clients with daily living activities, promoting independence and wellbeing
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Assisted with daily living activities, running errands, and household chores
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card transactions accurately and efficiently.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Operated cash registers to process payments for goods and services.

Night Shift Cleaner Supervisor

Westfield Geelong shopping centre
Geelong, VIC
03.2016 - 05.2018
  • Supervises cleaners to carry out their duties
  • Inspects the work area cleaned by cleaners
  • Manages work schedule of cleaners and reallocate work to cover absences
  • Ensures all cleaning equipment is well maintained and is safe for use
  • Reduced the spread of germs and bacteria with consistent sanitization of high-touch areas such as door handles and light switches
  • Streamlined night shift duties by effectively prioritizing tasks according to urgency and importance.
  • Report any damages or maintenance needs to supervisor immediately.
  • Assist with special projects as requested by supervisor or management team.
  • Follow safety protocols while operating machinery used for cleaning purposes.
  • Maintain a clean environment by removing cobwebs from walls and ceilings.
  • Resolved customer complaints in a professional manner when necessary.
  • Inspect equipment used during cleaning process to ensure it is functioning properly.
  • Respond to requests for cleaning spills or messes in a timely manner.
  • Perform additional duties assigned by supervisor or management team.
  • Check all public areas throughout shift to ensure they are kept clean at all times.
  • Ensure that hazardous materials are handled appropriately according to safety regulations.
  • Keep log of completed tasks for review by management.

Receptionist

Brisbane City Council
Brisbane, QLD
02.2013 - 08.2014
  • Screening all incoming phone calls & assisting all clients at front counter desk
  • Collection distribution recording and posting of daily mail and correspondence for the department
  • Provision of quality customer service & receptionist duties to stakeholders
  • General administrative duties, filing; organization of appointments and paperwork.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Assisted with special projects assigned by management when required.

Education

Certificate IV - Disability Studies

Wiiledu
04-2024

Yeronga High
01.2013

Skills

  • Personal Carer Skills
  • Disability Support Worker Skills
  • Home and Community Care Skills
  • Administration skills
  • Certificate IV in Disability support
  • First Aid & CPR
  • Working with children check
  • Driving licence
  • Police check
  • Fully vaccinated (Certificate)
  • NDIS Screening Check
  • Reliability
  • Heavy Lifting
  • Infection Control
  • Medication Administration
  • Behavior Support Plans
  • Cultural Competency
  • Attention to Detail
  • Excellent Communication
  • Written Communication
  • Problem-Solving
  • Active Listening
  • Professionalism
  • Time Management
  • Food Preparation
  • Customer Service
  • Multitasking and Organization
  • Cleaning and organization
  • Willing to Learn
  • Excellent customer service skills

Certification

  • Certificate IV in Disability support
  • First Aid & CPR
  • Working with children check
  • Driving licence
  • Police check
  • Fully vaccinated (Certificate)
  • NDIS Screening Check

Trainingandqualifications

  • 2019, White Card, Edway @ Go Traffic
  • 2019, RIIWHS205D- Control traffic with stop-slow bat
  • 2019, RIIWHS302D- Implement traffic management plan
  • 2019, Level 1 Food Handlers Certificate - Clear to Work, Go Training - Newtown, Geelong
  • 2017, Diploma in education and care
  • 2014, Certificate II in Information, Digital Media and Technology, Brisbane
  • 2014, Certificate II In Business, Brisbane
  • 2013, Year 12 Certificate in Education, Yeronga State High School - Queensland

References

  • Kadi Perry, Characteristic reference, 0422 759 263
  • Osumane Tarlawally, Manager at go traffic, 0478 675 608

Affiliations

am a dedicated single mother who works tirelessly to provide nurturing and stable environment for my children. despite the challenges i faces, am a pillar of strength and determination. i balance multiple role as a caregiver, provider and emotional support system for my children. as a working single mother, i manage my job responsibilities while i also prioritizing quality time with my children. i ensures that my children needs are met, from education to emotional wellbeing. i am resourceful and creative in finding solution to everyday obstacles, demonstrating my adaptability and problem solving skills.

Languages

English
Professional

Timeline

Cleaner

Allity
09.2023 - Current

Customer Service Assistant

Barwon Head
02.2020

Traffic Controller

Go Traffic
01.2020 - 08.2022

Night Shift Cleaner Supervisor

Westfield Geelong shopping centre
03.2016 - 05.2018

Customer Service Cashier

coles
01.2015 - 12.2019

Receptionist

Brisbane City Council
02.2013 - 08.2014

Certificate IV - Disability Studies

Wiiledu

Yeronga High
Gitta Mansaray