Floryn Youssef
Melbourne,VIC
Summary
I'm a motivated Media and Communication student with a strong technical skill set and a solid work ethic. Proficient in mastering new software and managing challenging tasks while demonstrating exceptional time management. I possess strong interpersonal skills and adaptability, thriving in both independent and collaborative environments. Aiming to apply academic knowledge and practical skills in a dynamic professional setting.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Huxtaburger
Collingwood, VIC
08.2021 - Current
- Ensured compliance with all applicable laws, regulations, and standards.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Identified process improvements that could reduce costs, or improve service quality and efficiency levels.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial statements to identify areas for improvement or cost-saving opportunities.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Maintaining accurate and up-to-date records of staff attendance and absences.
- Assisting with the recruitment process by scheduling interviews and tests for potential candidates.
Charity Fundraiser
Surge Direct
Melbourne, VIC
03.2021 - 08.2021
- Developed and implemented fundraising strategies to generate donations from individuals, corporations, foundations, government agencies, and other sources.
- Researched potential donors using online databases and other resources to identify new prospects.
- Raised funds by coordinating events.
Education
Bachelor of Arts - Media And Communications
Swinburne University of Technology
Melbourne, VIC11-2026
Bachelor of Science - Information Technology
Royal Melbourne Institute of Tech
Melbourne, VICSkills
- Staff Evaluation
- Team Development
- Daily Planning
- Critical Thinking
- Team Building
- Data Entry
- Multitasking and Organization
- Customer Service
- Motivational Leadership
- Workflow Planning
- Staff Development and Training
- Performance Improvement
- Database Maintenance
- Documentation and Recordkeeping
- Goal Setting
- Photography
- Video Editing
- Verbal and Written Communication
- Social Media Proficiency
- Story Development Skill
- Social Media Engagement
- Writing and Editing
- Story Editing
- Decision-Making
- Task delegation
Accomplishments
- Swinburne University of Techonology. Access Scholarship.
References
- Lillian Rafoo, Operations Manager, Huxtaburger.
Mobile: +61 434 450 754
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Supervisor of Operations
Huxtaburger
08.2021 - Current
Charity Fundraiser
Surge Direct
03.2021 - 08.2021
Bachelor of Arts - Media And Communications
Swinburne University of Technology
Bachelor of Science - Information Technology
Royal Melbourne Institute of Tech
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