Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Giuliana Coelho Prado

Tweed Heads,NSW

Summary

Focused in providing high satisfaction in customer service. Adaptable professional with expertise in personnel development, team collaboration and problem-solving skills. Talented individual known for hard work and dedication.


Overview

8
8
years of professional experience

Work History

Food Runner/Dishwasher

Paradiso Mercatto & Cafe
03.2023 - 05.2023
  • Delivered correct food items to tables according to orders.
  • Good communication and collaboration with other food runners to deliver orders accurately and agility.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cleaned and sanitized food preparation and serving areas.
  • Operated dishwashers according to safety guidelines.

Junior Planning Engineer

Itau Bank
10.2016 - 10.2022
  • Management and implementation of projects about customer satisfaction at all Itau retail branches.
  • Analyzed and interpreted customer requirements to develop solutions about products improvements.
  • Assistance in creation of a new customer service methodology for Itaú Franchise
  • Trained and mentored junior analysts, providing guidance and direction.

Retail Salesperson

Havaianas
12.2014 - 12.2015
  • Assisted customers with locating and choosing merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size and model.
  • Increased sales and customer satisfaction through personalized servicing.

Education

General English -

Imagine Education
Southport, QLD
12.2023

Bachelor of Production Engineering -

College of Industrial Engineering (FEI)
São Bernardo Do Campo - SP, Brazil
07.2018

Skills

  • Good communication and interpersonal skills, ensuring good interactions with customers and co-workers
  • Strong work ethic, responsible, dedicated and committed
  • Teamwork and collaboration, contributing to overall team success
  • Organizational skills and attention to details
  • Willingness to learn and solve problems

Availability

Monday to Thursday : all day until 4pm

Friday : all day until 2pm

Weekend and Holiday : full time

Languages

English: intermediate

Timeline

Food Runner/Dishwasher

Paradiso Mercatto & Cafe
03.2023 - 05.2023

Junior Planning Engineer

Itau Bank
10.2016 - 10.2022

Retail Salesperson

Havaianas
12.2014 - 12.2015

General English -

Imagine Education

Bachelor of Production Engineering -

College of Industrial Engineering (FEI)

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Giuliana Coelho Prado