GIULIETTE PERNA
Melbourne,VIC
Summary
With a keen eye for detail, excellent communication skills, and a positive attitude, I am adept at working collaboratively within a team. I possess strong interpersonal skills and excel in providing customer service both in-person and over the phone.
My passion for the fashion industry and desire to expand my skill set has led me to pursue a career in any customer facing or sales positions. Although I lack direct experience in the field, I am a quick learner and have a proven track record of meeting daily and weekly KPIs and targets, working with scripts for insurance sales, managing customer relationships, and demonstrating impeccable verbal presentation skills.
I am skilled in time management, organization, and meeting deadlines. Additionally, I am proficient in administrative tasks, with a keen eye for detail when managing client information. I possess exceptional customer service skills and have experience using programs such as Stream Leader.
I am eager to bring my skills, experience, and passion for fashion to your team and contribute to achieving your goals.
Overview
7
7
years of professional experience
Work History
Leasing Consultant/Reception/Administrative Assistant
Elever Property Group
South Yarra, VIC
03.2023 - Current
- Conducting Condition Reports: Thoroughly assess property condition pre-occupancy, documenting damages.
- Performing Routine Inspections: Regularly inspect rental units, noting maintenance needs and informing owners.
- Facilitating Final Inspections: Conduct end-of-lease inspections, documenting property condition changes.
- Managing Open for Inspections: Organize and oversee property viewings, providing information to potential tenants.
- Creating work orders for property maintenance tasks, coordinating repairs.
- Coordinating key handovers during property transitions, ensuring smooth processes.
- Viewing and assessing tenant applications, evaluating suitability based on criteria.
- Managing administrative tasks, including invoicing and financial documentation.
- Utilizing PropertyTree and Inspection Express software for property management and inspection tasks.
- Overseeing day-to-day office operations, ensuring efficiency and productivity.
Admin Service Department Manager
BMW
Melbourne, VIC
09.2022 - Current
- Scheduled and confirmed upcoming customer service appointments.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Beauty Clinic Coordinator/Receptionist Assistant
Australian Laser Skin Clinc
Melbourne
01.2022 - 09.2023
- Responded to inquiries from callers seeking information.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Clothing Sales Assistant
Bronze Snake
Melbourne, VIC
02.2020 - 12.2022
- Prioritized helping customers over completing other routine tasks in store.
- Used point-of-sale systems to process payments and check inventory levels.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Representative
Spoted
Melbourne, VIC
10.2018 - 12.2019
- General office management
- Answering phones and insisting with emails
- Greeting and speaking with clients
- Clerical work (including maintaining records and entering data)
- Filing and office management
- Appointment setting
- Setting up meetings and meeting deadlines
- Appointment setting for client purchases of home solar panels
- Achieving and exceeding sales targets
- Time management and meeting deadlines
- Organisation skills related to administration's tasks
- Attention to detail regarding client information
- Customer service and care
- Proficiency in programs such as Stream Leader
- Inbound + outbound
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
SALES REPRESENTATIVE
24X7
08.2017 - 09.2018
- Generated new leads through networking and attending industry events.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
Bar Attender and Waitress
Hotel Brighton Restaurant and Bar
03.2017 - 06.2018
- Working in conjunction with management staff
- Banking and financial responsibilities
- Customer relationship management
- Achieving daily sales budgets
Education
Victorian Certificate of Education (VCE) -
Responsible Service of Alcohol Certificate – Completed in -
2017
High School Diploma -
Star of the Sea College
2016
Business Administration Cert III -
2016
Skills
- Oracle Primavera Enterprise Project Portfolio Management
- Process Optimization
- Records Management Systems
- Back Office Operations
- CRM Software
- Customer Service
- Bookkeeping
- Spreadsheets
Timeline
Leasing Consultant/Reception/Administrative Assistant
Elever Property Group
03.2023 - Current
Admin Service Department Manager
BMW
09.2022 - Current
Beauty Clinic Coordinator/Receptionist Assistant
Australian Laser Skin Clinc
01.2022 - 09.2023
Clothing Sales Assistant
Bronze Snake
02.2020 - 12.2022
Sales Representative
Spoted
10.2018 - 12.2019
SALES REPRESENTATIVE
24X7
08.2017 - 09.2018
Bar Attender and Waitress
Hotel Brighton Restaurant and Bar
03.2017 - 06.2018
Victorian Certificate of Education (VCE) -
Responsible Service of Alcohol Certificate – Completed in -
High School Diploma -
Star of the Sea College