Giuseppe Bartolo
SYDNEY,NSW
Summary
Dedicated Service Technician with over a decade of experience in the gaming industry. Excels in customer relationship management and team collaboration, consistently improving service quality and fostering strong client relationships. Committed to leveraging expertise to enhance operational efficiency and client satisfaction.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
Service Technician
IGT
06.2013 - Current
- Diagnosed and repaired gaming machines, ensuring optimal performance and customer satisfaction.
- Utilized diagnostic tools for efficient identification of mechanical issues.
- Able to troubleshoot and fault-find EGMs from all manufacturers
- Conducted routine maintenance to ensure equipment reliability.
- Identified and resolved issues for customers, improving overall service quality.
- Provided technical support to clients, addressing concerns promptly.
- Communicated with clients to resolve issues, enhancing customer service and fostering repeat business.
- Trained junior technicians on best practices and safety protocols.
- Maintained accurate records of service calls, repairs, and parts used.
- Collaborated effectively with colleagues to achieve team goals.
- Able to work autonomously
- Expert in systems, capable of any system on the field
- capable of any paltronics link and ccu
Service Technician/TITO
Independent Gaming
SYDNEY, NSW
08.2008 - 04.2013
- Traveled statewide to install Tito equipment into EGMs, ensuring timely go-live readiness
- Complete installations and ongoing maintenance of machines
- Performed routine preventative maintenance and addressed out-of-order repairs to ensure optimal machine functionality
- removal and relocation of machines
- Maintaining all links, paltronics, mykon , ccu
- Building all Tito equipment in advance ready for installations
- Cultivated and maintained strong relationships with customers and staff to enhance service satisfaction
- Participated in internal and external training sessions to enhance skills.
Systems project engineer
Aristocrat
SYDNEY, NSW
03.2007 - 07.2008
Quality assurance testing specialist
Aristocrat
SYDNEY, NSW
06.2005 - 02.2007
Senior Technician/ systems
Aristocrat
SYDNEY, NSW
03.2001 - 06.2005
Production Supervisor
Bally gaming
06.1999 - 03.2000
Skills
- Installation expertise
- Equipment maintenance
- Technical troubleshooting
- Diagnostics proficiency
- System optimization
- Customer relationship management
- Strong Team collaboration skills
Certification
NSW technicians license
REFERENCES
Nick ilioglou
Service Supervisor IGT
0429 603 968
REFERENCES
Nick ilioglou
Service Supervisor IGT
0429 603 968
Timeline
Service Technician
IGT
06.2013 - Current
Service Technician/TITO
Independent Gaming
08.2008 - 04.2013
Systems project engineer
Aristocrat
03.2007 - 07.2008
Quality assurance testing specialist
Aristocrat
06.2005 - 02.2007
Senior Technician/ systems
Aristocrat
03.2001 - 06.2005
Production Supervisor
Bally gaming
06.1999 - 03.2000