Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Giuseppe Gullo

Gordon,NSW

Summary

I am currently in Australia on a subclass 500 student visa (while previously I was here on a working holiday Visa) – however I would like to explore the possibility of obtaining Australian sponsorship/citizenship in order to extend my stay in Australia with the idea of potentially building a future life here. Highly organized and detail-oriented individual with excellent leadership abilities and a passion for customer service. Successfully implements sales and marketing plans to drive revenue and improve customer satisfaction. Experienced in training, developing, and managing retail personnel and creating successful strategies to increase sales. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience

Work History

Sales Consultant

99 Bikes
09.2023 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.

Bicycle Mechanic, Sales Consultant.

Pedals Plus
06.2019 - 09.2023
  • Sector of activity Sale and assistance Professional bike.
  • Monitored store inventory and ordered supplies as needed to ensure proper product levels.
  • Created and maintained positive employee relations by building, leading, and developing quality retail team.
  • Ensured that all merchandise was accurately priced and properly stocked.
  • Identified process improvements that could be made within workshop environment.
  • Interacted with customers to assess their needs and provide recommendations for repair or customization of their bicycle
  • Tested completed bicycles to ensure proper functioning before delivery to customer.
  • Performed repairs on bicycles, including wheel alignment and truing, brake and gear adjustments, frame straightening and replacement of parts
  • Developed innovative solutions to solve complex problems related to bike maintenance or repair.
  • Maintained clean work area by organizing tools, supplies and components in efficient manner.
  • Utilized precision measuring instruments such as calipers, micrometers and rulers during assembly operations.
  • Trained junior mechanics in basic bike repair skills; shared knowledge of more advanced techniques with experienced mechanics
  • Installed accessories such as racks, baskets, fenders, and lights to customer specifications.
  • Inspected frames for cracks or other signs of damage; repaired minor dents and dings where possible.
  • Kept up-to-date with advancements in bicycle technology; educated customers about advantages of new products
  • Repaired flat tires using tubeless tire sealant systems or traditional inner tubes; replaced worn out tires when necessary
  • Provided detailed instructions on how to use newly installed parts or upgraded components.
  • Replaced worn out bearings, cables and chains; adjusted chain tension for smooth operation.
  • Adjusted brakes for optimum stopping power; lubricated moving parts regularly for better performance.
  • Diagnosed mechanical issues using specialized tools such as torque wrenches, spoke tension meters and multimeters
  • Assembled new bikes from ground up according to manufacturer's instructions.
  • Ensured compliance with applicable laws governing the sale of bicycles within my jurisdiction.
  • Followed safety protocols when working with hazardous materials such as solvents and oils.
  • Conducted routine maintenance checks on customer bikes; identified potential problems before they become serious
  • Created accurate records of all services performed on each bike that came into our shop.
  • Calibrated derailleurs for optimal shifting performance based on customer preferences.
  • Performed quarterly reviews of merchandise inventory levels in order to adjust replenishment plans accordingly.
  • Ensured compliance with relevant laws and regulations related to purchasing activities.
  • Provided leadership guidance and mentorship to junior buyers within the organization.
  • Conducted market research to identify customer needs and preferences.
  • Negotiated with vendors to secure competitive pricing and terms of purchase.
  • Planned product assortment based on consumer feedback, market analysis, and seasonal changes.
  • Managed relationships with vendors to ensure timely delivery of merchandise.
  • Monitored competitor activity in order to stay ahead of the competition.
  • Developed long-term strategies for product selection, inventory management, and pricing.
  • Evaluated supplier performance through regular assessments of quality control standards.
  • Collaborated with marketing team to develop promotional campaigns that increased sales volume.
  • Maintained an understanding of current fashion trends and industry developments.
  • Developed cost savings initiatives by managing vendor contracts effectively.
  • Identified new suppliers to expand product selection or reduce costs.
  • Coordinated store transfer requests between locations to optimize stock availability.
  • Implemented processes for tracking returns from vendors due to damages or discrepancies in shipments.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Cleaned and lubricated bicycle parts.
  • Aligned wheels and installed and adjusted brakes and brake pads.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.

Bicycle Mechanic,sales Consultant

Ciclo Record
10.2014 - 10.2018
  • Sector of activity Sale and assistance Professional bikes
  • Position held, , sales assistance, warranty and order management Adjusted brakes for optimum stopping power; lubricated moving parts regularly for better performance
  • Assembled new bikes from the ground up according to manufacturer's instructions.
  • Installed accessories such as racks, baskets, fenders, and lights to customer specifications.
  • Replaced worn out bearings, cables and chains; adjusted chain tension for smooth operation.
  • Performed repairs on bicycles, including wheel alignment and truing, brake and gear adjustments, frame straightening and replacement of parts
  • Utilized precision measuring instruments such as calipers, micrometers and rulers during assembly operations.
  • Followed safety protocols when working with hazardous materials such as solvents and oils.
  • Conducted routine maintenance checks on customer bikes; identified potential problems before they become serious
  • Developed innovative solutions to solve complex problems related to bike maintenance or repair.
  • Diagnosed mechanical issues using specialized tools such as torque wrenches, spoke tension meters and multimeters
  • Inspected frames for cracks or other signs of damage; repaired minor dents and dings where possible.
  • Ensured compliance with applicable laws governing the sale of bicycles within my jurisdiction.
  • Provided detailed instructions on how to use newly installed parts or upgraded components.
  • Repaired flat tires using tubeless tire sealant systems or traditional inner tubes; replaced worn out tires when necessary
  • Tested completed bicycles to ensure proper functioning before delivery to the customer.
  • Kept up-to-date with advancements in bicycle technology; educated customers about the advantages of new products
  • Interacted with customers to assess their needs and provide recommendations for repair or customization of their bicycle
  • Calibrated derailleurs for optimal shifting performance based on customer preferences.
  • Maintained a clean work area by organizing tools, supplies and components in an efficient manner.
  • Trained junior mechanics in basic bike repair skills; shared knowledge of more advanced techniques with experienced mechanics
  • Created accurate records of all services performed on each bike that came into our shop.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Cleaned and lubricated bicycle parts.
  • Aligned wheels and installed and adjusted brakes and brake pads.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

PIZZA MAKER, Pizzeria Rotisserie
10.2011 - 10.2014
  • Merí, Messina
  • L'arte del gusto, Followed recipes to produce food products of specified flavor and texture.
  • Prepared raw materials for cooking by slicing and dicing vegetables and kneading dough.
  • Seasoned dough to make wide variety of pizzas.
  • Able to efficiently handle large volumes of orders during peak hours without compromising quality.
  • Demonstrated ability to work in a fast-paced environment while consistently producing quality pizzas.
  • Competent in monitoring stock levels regularly to ensure all necessary supplies are available.
  • Displayed strong organizational skills by keeping track of multiple orders simultaneously without compromising food quality or safety standards
  • Completed cash transactions for customers with cash register.
  • Read food order slips to prepare and cook food according to instructions.
  • Provided customer service in a friendly, courteous manner.

Education

DIPLOMA OF LEADERSHIP AND MANAGEMENT - LEADERSHIP AND MANAGEMENT

Australian College of Professional Carrers
Sydney, NSW
08.2022

CERTIFICATE III AND CERTIFICATE IV IN BUSINESS - Business And Marketing

Greystone College
Sydney, NSW
01.2022

DIPLOMA - EXPERT TECHNICAL MECCATRONICO

MECHATRONICInstitute And Address, IPSIA, Barcellona Pozzo Di Gotto
Italy

Skills

  • Bicycle Mechanic Managing Retail Build Outs Market Research Customer Inquiries
  • Negotiations Expert And Strong Deal Closer Marketing Strategies Strategic Business Initiatives
  • Leadership Development Team Training Store Growth Planning Improve Performance
  • Sales Promotion Supplier Monitoring
  • Order Supplies
  • B2B Sales
  • Sales and Marketing
  • Microsoft Windows
  • Purchase Packaging
  • Credit Card Transaction Processing
  • Stock Management
  • Bike Assembly
  • Excavator Operation
  • Materials Movement

Accomplishments

  • Bosh e-bike specialist retailer
  • LANGUAGES
  • Italian
  • Native
  • English
  • Fluent

Languages

Italian
Native or Bilingual
English
Professional Working

Timeline

Sales Consultant

99 Bikes
09.2023 - Current

Bicycle Mechanic, Sales Consultant.

Pedals Plus
06.2019 - 09.2023

Bicycle Mechanic,sales Consultant

Ciclo Record
10.2014 - 10.2018

PIZZA MAKER, Pizzeria Rotisserie
10.2011 - 10.2014

DIPLOMA OF LEADERSHIP AND MANAGEMENT - LEADERSHIP AND MANAGEMENT

Australian College of Professional Carrers

CERTIFICATE III AND CERTIFICATE IV IN BUSINESS - Business And Marketing

Greystone College

DIPLOMA - EXPERT TECHNICAL MECCATRONICO

MECHATRONICInstitute And Address, IPSIA, Barcellona Pozzo Di Gotto

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Giuseppe Gullo