Giuseppe Vavala
Melbourne,Victoria
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving key performance indicators by monitoring employee performance and coaching staff on effective retail methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Woolworths
01.2023 - Current
- Stepped down from being a department manager role to focus on completing last year of university, frequently completed jobs outside of the supervision description such as being the store's asset protection specialist.
Incident Management Centre and Auror Specialist
Woolworths
01.2022 - Current
- ▪ Within my main appointed roles since 2022, I have also been the dedicated IMC and Auror specialist. This responsibility includes me reporting theft to police following standard retail reporting methods, being responsible for the safety and security for the store outside of trading hours, being on constant call-out standby in case any fire or security alarm is triggered, and rectifying and reporting any incident as required.
Online Department Manager
Woolworths
01.2020 - 01.2022
- Responsible for the operations and logistics of the online department, ensuring customer orders were being fulfilled on top, dispatching orders, managing a team of 20 as their direct line manager, completing rosters to business principles, and ensuring the smooth running of the department daily.
Sports Coach
Ivanhoe Grammar School
01.2020 - 01.2022
- Coached and developed a team of year 11 boys in soccer, organized matches and training sessions, competed weekly in the Associated Grammar Schools Victoria (AGSV) competition.
Store Duty Manager
Woolworths
01.2018 - 01.2020
- Responsible for every department in the store while on shift, tasked with loading and unloading deliveries, maintaining a high level of security, closing the shop, handling difficult customers, ensuring nightly tasks had been completed by each department, and upholding strict food safety standards and regulations.
Customer Service Supervisor
Woolworths
01.2017 - 01.2018
- Ensured team member breaks were given and on time, directed team in completing jobs at appropriate times, handled difficult customers, supported team on their shift, and enforced policy and procedures of the department with customers and employees.
Customer Service Team Member
Woolworths
01.2016 - 01.2017
- Completed customer transactions on multiple POS systems, had close contact and conversation with customers, escalated difficult customers to supervisors, and adhered to cash control protocols each shift.
Education
Bachelor Applied Science of Aviation (School of Engineering) -
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY
Melbourne, VIC11.2022
Victorian Certificate Education -
IVANHOE GRAMMAR SCHOOL
Ivanhoe, VIC12.2019
Skills
- Punctuality
- Skilled collaborator and leadership
- High achiever
- Adaptive and rapid learner
- Customer service
- Inquisitive, Resourceful, and Analytical Person
- Effective cross-functional communicator
- Operations Management
- Problem-Solving
Languages
English
Native or Bilingual
Italian
Limited Working
References
- Atheeq Khan, Woolworths, Current Store Manager - 0411 838 120
- Raffaele Melfi, Woolworths, Customer Service Manager - (03) 8347 6518
- Kallie Karamanlidis, Woolworths, Online Department Manager - 0432 823 188
- Fatima Danaj, Woolworths, Customer Service Supervisor - 0408 448 883
Timeline
Customer Service Supervisor
Woolworths
01.2023 - Current
Incident Management Centre and Auror Specialist
Woolworths
01.2022 - Current
Online Department Manager
Woolworths
01.2020 - 01.2022
Sports Coach
Ivanhoe Grammar School
01.2020 - 01.2022
Store Duty Manager
Woolworths
01.2018 - 01.2020
Customer Service Supervisor
Woolworths
01.2017 - 01.2018
Customer Service Team Member
Woolworths
01.2016 - 01.2017
Bachelor Applied Science of Aviation (School of Engineering) -
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY
Victorian Certificate Education -
IVANHOE GRAMMAR SCHOOL
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