Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gizem Turan

Craigieburn

Summary

Well-qualified Human Resource Management, Customer Service Officer, Administration and Customer Service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administration and Customer Service Officer

Homefix Group
02.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Appointment Scheduling
  • Mail Handling
  • Handling Employment Contracts
  • Police Check for employees
  • Handling Contracts
  • Handling policy documents
  • Writing Terms & Conditions
  • Approving Graphic Design before publishing
  • Training Employees

TSA - IAG
03.2024 - 07.2024
  • Responding to incoming calls from customers, addressing their inquiries, and providing information about insurance products and services.
  • Assisting clients with filing insurance claims, guiding them through the process, and ensuring all necessary documentation is completed.
  • Coordinating with clients to arrange for builders. Or assessors to evaluate property damage and determine the extent of repairs needed.
  • Keeping accurate and up to date records of client interactions, claims and policy details in the company’s system
  • Sending emails to customers to remind them about their monthly payments.
  • Prepared and processed insurance documents, including applications, claims and endorsements, ensuring all paperwork was complete and accurate.
  • Maintained organised and up to date client records and files, both digitally and physically.
  • Entered and updated client information and policy details into the company’s CRM system, ensuring data integrity and confidentiality.
  • Generated and analysed reports on client interactions, policy renewals and claims to support decision making and improve service delivery.

Cashier/ Front End

Costco Wholesale
10.2021 - 03.2024
  • Welcoming customers warmly as they approach my register.
  • Asking to see their Costco membership card before beginning the checkout process.
  • Using the barcode scanner to register the prices of items purchased.
  • Identifying and handling various products, including bulk and non standard items.
  • Checking prices and resolving discrepancies if any item prices do not match the system.
  • Efficiently bagging groceries and other purchases, often in large quantities.
  • Answering questions about products, prices and store policies.
  • Informing and encouraging customers to sign up for Costco membership if they are not already members.
  • Keeping the checkout area clean and organised
  • Watching for suspicious behaviour to prevent theft, such as ensuring no items are hidden under boxes or in bags.
  • Addressing any issues or complaints customers may have in a professional manner.
  • In some cases, assisting in training new employees on procedures and customer service.
  • Pushing trolleys into the trolley bay
  • Cleaning trolleys
  • Helping members lifting big items onto the trolley beds

Lotte Duty Free (Melbourne Airport)
10.2024 - 02.2024
  • Promoted sales to travellers
  • Carefully typed in passport and boarding pass details into software system before scanning items
  • Precisely scanned items and bagged them into seb bags
  • Spoke about allowances to travellers on how many liquors they can bring with them to their destination
  • Followed safety procedures
  • Providing product information and recommendations for perfumes, luxury goods, and more.
  • Handling inquiries about promotions, discounts, and loyalty programs.
  • Managing Pre-orders and online purchases for in-store pickup.
  • Working with other team members to meet sales targets and provide excellent service.

Tyre Technician/Admin

Costco Wholesale
01.2023 - 07.2023
  • Handling front desk duties, including greeting customers and managing paperwork.
  • Responding to customer inquiries via phone, providing information about services and availability.
  • Scheduling service appointments and coordinating with customers to accommodate their needs.
  • Providing cost estimates for tyre services and related repairs or maintenance.
  • Ordering tyres, parts, and equipment online for the garage as needed.
  • Maintaining accurate records of service transactions, customer information and inventory.
  • Keeping track of tyre and parts inventory, ensuring stock levels are sufficient for operations.
  • Adhering to safety protocols and guidelines to ensure a safe working environment for both staff and customers.
  • Generate and analyse sales reports to track performance and identify areas for improvement.
  • Work closely with the tyre centre team to coordinate tasks and ensure efficient workflow.
  • Liaise with suppliers and service providers to ensure timely delivery and service quality.
  • Organise and coordinate companies’ events, meetings and conferences.
  • Identify areas for improvement in office procedures and implement solutions to enhance efficiency and productivity.
  • Fitting tyres
  • Balancing tyres
  • Rotating and balancing tyres on cars
  • Using machinery for assistance
  • Puncture repair

Education

Certificate IV in Human Resource Management - Human Resources Management

Swinburne University of Technology
Melbourne, VIC
04-2025

Certificate - RIIWHS302E - Implement Traffic Management Plans

Star Training
Melbourne, VIC
07-2024

Certificate - RIIWHS205E - Control Traffic With Slow/Stop Bat

Star Training
Melbourne, VIC
07-2024

No Degree - Work Safe / White Card

Eclipse Education
Melbourne, VIC
07-2024

No Degree - Working With Children Check

Victoria State Government
Melbourne, VIC
07-2024

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Quality control
  • Documentation and reporting
  • Customer interaction
  • Extensive organizational skills
  • Operations monitoring
  • Safety Equipment
  • Repair services
  • Heavy lifting
  • Office administration
  • Administrative support
  • Word processing
  • Scheduling appointments
  • Telephone reception
  • Confidential document control
  • Customer relations
  • Office management
  • Confidentiality handling
  • Business administration
  • Mail handling
  • Customer support
  • Complaint handling
  • Data entry
  • Payment processing
  • CRM software

Certification

  • Certificate IV Human resources – Swinburne university (February 2024 – December 2024)
  • White card (2024-07)
  • RSA Certificate (2021-11)
  • RIIWHS205E – Control Traffic with Stop/Slow Bat - Statement Number – A05010
  • RIIWHS302E – Implement Traffic Management Plans – Statement Number – A34404
  • Working with children (2024-07)
  • Victorian Drivers Licence (2021-10)

Timeline

Administration and Customer Service Officer

Homefix Group
02.2025 - Current

Lotte Duty Free (Melbourne Airport)
10.2024 - 02.2024

TSA - IAG
03.2024 - 07.2024

Tyre Technician/Admin

Costco Wholesale
01.2023 - 07.2023

Cashier/ Front End

Costco Wholesale
10.2021 - 03.2024

Certificate IV in Human Resource Management - Human Resources Management

Swinburne University of Technology

Certificate - RIIWHS302E - Implement Traffic Management Plans

Star Training

Certificate - RIIWHS205E - Control Traffic With Slow/Stop Bat

Star Training

No Degree - Work Safe / White Card

Eclipse Education

No Degree - Working With Children Check

Victoria State Government

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