Gizem Zongor
Sydney,NSW
Summary
Productive employee with proven track record of hospitality and F&B management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress & Hostess
Anason
10.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Barista & Waitress
Muhaehansai
01.2023 - 06.2023
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and alcohol.
- Greeted over 40 customers daily, answered questions and recommended drinks and foods.
- Cleaned and sanitised work areas, utensils and equipment.
Customer Service Specialist & VIP Consultant
Sixt Rent a Car
06.2020 - 02.2022
- Handled all sales follow-up, billing and complaints with superb customer service skills.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Cluster Reservation Agent
HILTON Conrad Istanbul Bosphorus
07.2019 - 12.2019
- Effectively managed guest booking adjustments and complaints, negotiating efficient resolutions.
- Communicated with hotels and other operators to determine availability for customer required dates.
- Made reservations for customers, such as transport and activities, based on their requirements and allowances.
Guest Relations Agent
Nusr-et Steakhouse Etiler (saltbae)
04.2017 - 05.2018
- Greeted restaurant guests with warmth and professionalism, providing excellent first impressions.
- Minimised customer wait times by collaborating with colleagues.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
Education
Korean Studies
PUKYONG NATIONAL UNIVERSITY
Busan2023
Erasmus - Tourism and Hotel Management
RZESZOW UNIVERSITY
Rzeszow2016
Bachelor of Business Administration - Tourism and Hotel Management
DUZCE UNIVERSITY
Duzce2015
Skills
- OnQ Hilton Hotelier Program, Lotus, Cobra, Adobe Premiere Pro, Final Cut Pro, Opentable
- Up-selling
- Espresso machine maintenance
- Multitasking
- After-sales support
- Complaint handling
- Refund and exchange
- Customer relations
- Customer service
Certification
- SCA Foundation Barista Certificate
- TOPIK Level 4 (Test of Proficiency in Korean)
Languages
Turkish
First Language
English
Upper Intermediate
B2
Korean
Upper Intermediate
B2
Timeline
Waitress & Hostess
Anason
10.2023 - Current
Barista & Waitress
Muhaehansai
01.2023 - 06.2023
Customer Service Specialist & VIP Consultant
Sixt Rent a Car
06.2020 - 02.2022
Cluster Reservation Agent
HILTON Conrad Istanbul Bosphorus
07.2019 - 12.2019
Guest Relations Agent
Nusr-et Steakhouse Etiler (saltbae)
04.2017 - 05.2018
Korean Studies
PUKYONG NATIONAL UNIVERSITY
Erasmus - Tourism and Hotel Management
RZESZOW UNIVERSITY
Bachelor of Business Administration - Tourism and Hotel Management
DUZCE UNIVERSITY
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