Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Gladis Achan

Mawson Lakes SA,SA

Summary

I’m a 23 year old who loves to evolve in many new things after taking some time off work I’m excited for what’s to come ahead!. As a Dynamic professional with a proven track record in event coordination and effective communication, demonstrated at Culture X through strategic marketing strategies and product demonstrations. Excelled in team leadership and conflict resolution at Eastern African Shop, enhancing customer satisfaction and team performance. Skilled in presentation and persuasion, achieving target goals with a strong networking ability.

Overview

7
7
years of professional experience

Work History

Promoter

Culture X
03.2023 - Current
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
  • Managed promotional booth setup, creating attractive displays to draw in potential customers.
  • Boosted product sales by demonstrating product features and benefits during promotional events.

Responsible Person

Oporto
11.2017 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Call Center Representative

Telstra
01.2023 - 10.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Manager

Eastern African Shop
06.2019 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Bachelor Of Law And Society - Law

Flinders University
Adelaide, SA
2027

Certificate III In Retail And Hospitality - High School

VET
Adelaide, SA
2019

High School

Thomas Moore College
Adelaide, SA
2019

Skills

  • Presentation skills
  • Event coordination
  • Product demonstration
  • Target achievement
  • Effective persuasion
  • Effective communication

Languages

English (First language)

Arabic

Acholi

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Acholi
Native or Bilingual

References

Manager

Oporto - Alex jones

0409 960 394


Manager

Telstra - Hardi Hardani

0414 823 096


Family Friend

Sarangbe Dolley

0416 414 205

Timeline

Promoter

Culture X
03.2023 - Current

Call Center Representative

Telstra
01.2023 - 10.2024

Manager

Eastern African Shop
06.2019 - 11.2022

Responsible Person

Oporto
11.2017 - 04.2024

Bachelor Of Law And Society - Law

Flinders University

Certificate III In Retail And Hospitality - High School

VET

High School

Thomas Moore College

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Gladis Achan