Gladson Herald Serrao
Doha, Qatar
Summary
Stringent Cargo Duty Officer skilled in enforcing regulatory compliance and adherence to government requirements. A hardworking professional offering 9 years of positive industry contribution to add value to committed team. Adept at communicating with law enforcement to foster seamless operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cargo and ULD Duty Officer
Qatar Aviation Services
06.2021 - Current
- Enhanced operational efficiency by streamlining communication processes within the team and organization.
- Enhanced cargo service efficiency by streamlining processes and implementing new procedures.
- Collaborated with other departments and airlines to ensure smooth operations and effective coordination during critical and normal operations.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Monitored and created daily, weekly and monthly reports along side deadlines for efficient project completion.
- Reviewing the work instructions and communicating within the stakeholders.
- Meeting the expectations of the customer airline and the ground handling, ensuring that all the agreed services are delivered accordingly
Freight Loading Supervisor
Qatar Aviation Services
09.2018 - 05.2021
- Ensuring Customer Airlines Freighter aircraft's are loaded and offloaded safely according to the Freighter Handling Manual (FHM) and other associated manuals.
- Organizing, deploying and controlling the QAS resources to ensure a safe handling of the turnaround activities and monitor the turnaround activities so that they meet the agreed level of service delivery, time
frame as well as resolve issue(s) which may impact the Aircraft turnaround whilst ensuring the landing is in accordance to the - URF and the load sheet reflects the actual loading
Ensuring sufficient equipment are organized for smooth loading and offloading. - Report irregularities during turnaround activities to Freighter Operations Officer
- Check all incoming and outgoing units for damage, leakage or spillage, while/ before loading and offloading.
- Communicate irregularities/ discrepancies to Freighter Officer
- Ensuring safe and timely delivery of cargo to respective areas within stipulated timings.
ULD Administrator
Qatar Aviation Services
06.2016 - 09.2018
- Maintained accurate documentation of airline ULD company policies.
- Organized ULD and delegated tasks effectively to ensure timely project completion without compromising
safety. - Coordinated with airlines, ULD, operating to HIA and Load Controllers
- Collected, arranged, and input information into dashboard such as OAL requirements, updating records as LD3 and Rack utilization.
- Maintained dashboard to track and analyze operational data.
- Managed the input and output of the ULD of an airline and maintain the records of the ULD's upon arrival
and departure. - Sending Stock check message to the Headquarters alongside maintaining UCM and sending LUC as well.
Cargo Service Agent
Qatar Aviation Services
01.2015 - 06.2016
- Export manifesting, ULD preparation, BUKLOAD preparation according to aircraft limitations along with
Airway Bill execution, Pallet breakdown and updatation of SITA messages. - Ensured safe and efficient transport of goods by adhering to company policies and regulations and
collaborated with team members to achieve consistent quality performance in cargo services. - Continuously sought opportunities for professional development, attending training sessions and industry
conferences to stay current on best practices in the cargo services field. - Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Conducted thorough inspections of incoming shipments for damage and reporting discrepancies.
Education
Bachelor of Computer Application -
S.D.M College
Karnataka, India03.2014
Diploma of Software Engineering - Computer Engineering
Global Technology
Karnataka, India03.2014
Skills
- Crisis Management
- Maintaining Confidentiality
- Task Delegation
- Policy Enforcement
- Cargo Loading Expert
- Loading and unloading Aircrafts
- Time Management
- Emergency Response
- Conflict Resolution
- Interpersonal Skills
- Analytical and Critical thinking
- Risk Analyst
- Team Leadership
Accomplishments
Excellence award as the Employee for the month: 2020, 2022
Additional Information
Certified in Airside Safety Awareness Training
Certified in Handling Bomb Threat Calls
Certified in Data Protection and Privacy Awareness
Certified in General Security Awareness Training
Certified in Office and Information Security Awareness
Certified in QR Pharma (Operations)
Certified in Dangerous Goods Category 8
Certified in Basic ULD Build Up
Certified in Fire Safety in Accommodation
Certified in Airside Driving
Certified in ACC3 Validation
Certified in Passport to QR Cargo-(PQC)
Languages
Arabic
Professional Working
English
Full Professional
Hindi
Full Professional
Konkani
Native or Bilingual
Timeline
Cargo and ULD Duty Officer
Qatar Aviation Services
06.2021 - Current
Freight Loading Supervisor
Qatar Aviation Services
09.2018 - 05.2021
ULD Administrator
Qatar Aviation Services
06.2016 - 09.2018
Cargo Service Agent
Qatar Aviation Services
01.2015 - 06.2016
Bachelor of Computer Application -
S.D.M College
Diploma of Software Engineering - Computer Engineering
Global Technology
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