Work Preference
Summary
Overview
Work History
Education
Skills
Systems Applications
Professional Development
Languages
Timeline
Generic
Open To Work

Gladys Canute Tauro

Ingleburn,Australia

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

User Acceptance TesterSecretary/Office AssistantPayroll AdministratorPayroll CoordinatorFinancial Analyst

Work Type

Full Time

Location Preference

HybridRemote
Location: Ingleburn, Australia, AUCampbelltown, NSWParramatta, NSWMacarthur, VIC
Open to relocation: Yes

Salary Range

$70000/yr - $100000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekStock Options / Equity / Profit Sharing

Summary

Bringing extensive experience in customer service and user acceptance testing, strong analytical skills drive efficiency in documenting test requirements and managing defects. Recognized for delivering exceptional service, effective communication fosters team collaboration and enhances client satisfaction.

Overview

36
36
years of professional experience

Work History

Receptionist

Beltexco Ltd, Dubai
01.1998 - 01.1999
  • Managed inbound and outbound calls, facilitating communication with local and international suppliers and exporters to ensure timely responses.
  • Maintained effective stakeholder communication, enhancing collaboration to support business operations.
  • Coordinated travel arrangements and bookings for suppliers, optimizing logistics for smooth operations.
  • Performed daily ad hoc administrative duties to ensure smooth workflow.

Teacher

Gulf Indian High School, Dubai
01.1998 - 01.1999
  • Developed and implemented lesson plans to support student learning and engagement.
  • Delivered lessons across diverse primary school subjects, fostering student interest and understanding.
  • Assessed student progress and provided feedback to support academic development.
  • Maintained positive, structured classroom environment, promoting effective learning and student engagement.

User Acceptance Tester

MLC / Insignia Financial Services
05.2023 - 02.2025
  • Supported critical business and system changes in NAB separation project, enhancing project outcomes
  • Analysing software requirements and preparing comprehensive test cases, ensuring traceability using Jira and Xray
  • Maintained and created test data to enable accurate and effective test execution
  • Executing test cases, documenting results, and identifying defects with clear and detailed reporting
  • Logging, tracking, and managing defects through Jira and Xray to resolution
  • Collaborated with development and business teams to investigate issues, facilitating timely defect resolution.

Team Member at Masterkey Business Super (MKBS) maintenance

MLC
01.2018 - 05.2023
  • Delivered weekly Service Recovery reports and conducted monthly trend analysis to identify areas for service enhancement.
  • Collaborated with cross-functional teams to improve processes and enhance operational efficiency.
  • Drove continuous improvement initiatives while providing subject matter expertise to enhance operational practices.
  • Acted as Subject Matter Expert (SME), delivering training and guidance to improve team performance.
  • Contributed to problem-solving initiatives that aligned and optimised team workflows for increased effectiveness.
  • Managed end-to-end client enquiries, ensuring accurate and up-to-date records.
  • Investigated and resolved discrepancies in client details and direct debit transactions.
  • Performed root cause analysis and implemented corrective actions to maintain data integrity.
  • Cross-trained across Payments, Retail, and Insurance functions to support business operations.

Team Member at Masterkey Business Super (MKBS) Allocation

MLC
01.2013 - 01.2018
  • Administered superannuation funds, ensuring accuracy and compliance of member accounts while upholding integrity.
  • Managed superannuation contributions and rollovers to maintain accurate member entitlements.
  • Investigated and analysed money-in transaction rework, resolving discrepancies to ensure timely processing.
  • Maintained accurate records, supporting efficient processing of superannuation activities and enhancing operational reliability.

Administration Officer (Temporary)

NSW Registry Of Births Deaths & Marriages
01.2005 - 04.2005
  • Registered life events in New South Wales, ensuring data accuracy and confidentiality.
  • Secured sensitive information in compliance with regulatory requirements.
  • Processed applications for birth and death registrations in compliance with legal standards.
  • Maintained accurate records in the registry database for public access and reference.

Secretary/Office Assistant

Triveni Trading Co. Ltd
01.2001 - 01.2004
  • Managed calendars, meetings, and appointments for Managing Director to optimize scheduling and time management.
  • Arranged travel and accommodation for Managing and Sales Directors to facilitate seamless business operations.
  • Provided comprehensive administrative support, including handling calls, emails, couriers, and mail distribution.
  • Prepared internal memos, correspondence, purchase orders, quotations, invoices, and delivery documentation.
  • Coordinated with local and overseas suppliers to ensure timely procurement and efficient order processing.

General Manager’s Secretary

Projects & Supplies Co. Ltd.
01.1999 - 01.2001
  • Maintained and organised General Manager’s diary, scheduling and reconfirming appointments to optimise time management.
  • Managed General Manager’s calls by screening and directing enquiries to ensure effective communication.
  • Coordinated travel arrangements and bookings to facilitate timely and efficient business trips.
  • Provided administrative support to ensure smooth day-to-day operations.

Teacher

St Francis De Sales Public School / Joseph's Convent School, India
01.1989 - 01.1992
  • Delivered engaging lessons in all subjects to primary students, fostering a love for learning and supporting skill development.
  • Developed engaging lesson plans to enhance student understanding and participation.
  • Implemented classroom management strategies to maintain a positive learning environment.
  • Collaborated with colleagues to design interdisciplinary projects for student enrichment.

Education

Certificate III - Business Administration

Macarthur Retail And Business Training Services
Sydney, Australia

Diploma - Web Engineering

Business Technology Education Centre
Dubai, UAE

Diploma - Secretarial Skills, Self-Correspondence & Telephone Techniques

Nadia Training Institute
Dubai, UAE

Diploma - Windows Applications

Emirates Educational Institute
Dubai, UAE

Diploma - English Typing

International Education Institute
Dubai, UAE

Skills

  • Strong computer proficiency
  • Problem-solving and critical thinking
  • Analytical skills
  • Organisational and time management skills
  • Work prioritisation
  • Performs well under pressure
  • Customer service excellence
  • Highly motivated and determined
  • Willingness to learn and develop new skills
  • Flexible and adaptable
  • Quick learner and effective team player
  • Active listening
  • Responsible and reliable

Systems Applications

Jira, Xray, CRMS, Compass, Codex, AWD, Orbit, Word, Excel, Power Point, Outlook, Teams

Professional Development

  • WIN Personal Development Program, MTC Work Solutions, 2004
  • Promotion, Triveni Trading Co. Ltd, 2003
  • Microsoft Word & Excel 2000 (Expert), NIIT Institute, Dubai, 2002
  • IELTS (International English Language Testing System), 1999

Languages

English
Professional
Hindi
Professional

Timeline

User Acceptance Tester

MLC / Insignia Financial Services
05.2023 - 02.2025

Team Member at Masterkey Business Super (MKBS) maintenance

MLC
01.2018 - 05.2023

Team Member at Masterkey Business Super (MKBS) Allocation

MLC
01.2013 - 01.2018

Administration Officer (Temporary)

NSW Registry Of Births Deaths & Marriages
01.2005 - 04.2005

Secretary/Office Assistant

Triveni Trading Co. Ltd
01.2001 - 01.2004

General Manager’s Secretary

Projects & Supplies Co. Ltd.
01.1999 - 01.2001

Receptionist

Beltexco Ltd, Dubai
01.1998 - 01.1999

Teacher

Gulf Indian High School, Dubai
01.1998 - 01.1999

Teacher

St Francis De Sales Public School / Joseph's Convent School, India
01.1989 - 01.1992

Certificate III - Business Administration

Macarthur Retail And Business Training Services

Diploma - Web Engineering

Business Technology Education Centre

Diploma - Secretarial Skills, Self-Correspondence & Telephone Techniques

Nadia Training Institute

Diploma - Windows Applications

Emirates Educational Institute

Diploma - English Typing

International Education Institute

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Gladys Canute Tauro